Business Support Apprentice COVEA INSURANCE PLC

A great opportunity for an apprentice to join a large insurance company has become available in Kings Hill, West Malling.

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Closing date: today

Apprenticeship summary

  • Annual wage


  • Working week

    9am-5pm Monday to Friday with 45 minutes for lunch.

    Total hours per week: 36.25

  • Apprenticeship duration

    18 months

  • Possible start date

    25 Aug 2017

  • Date posted

    08 Mar 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    5 available

A great opportunity for an apprentice to join a large insurance company has become available in Kings Hill, West Malling.  

The purpose of the role will be for the apprentice to provide specialist business and administrative support to the HNW & Commercial Department, including Regional Offices within relevant timescales and in accordance with Departmental procedures and standards.  

Main duties and responsibilities: 

  • Processing of policy records and dealing with all administration that does not require an underwriting decision 
  • Loading quote information onto the appropriate system, including conducting Credit Searches and Flood/Subsidence checks, according to the current protocols 
  • Compilation, updating and reconciliation of management information 
  • Indexing of correspondence onto system and workflow allocation 
  • Setting up Direct Debit Instructions and processing Direct Debit queries 
  • Reviewing other finance queries, arranging refunds where appropriate and chasing for outstanding premium 
  • Collation of ERN data and conducting weekly trace requests from the Employers Liability Tracing Office 
  • Rectifying correspondence queries, sending out post and maintenance of filing systems 
  • Reviewing and writing of Admin Unit processes 
  • Assist others in the Business Support team as well as all other teams in the HNW & Commercial Department as necessary to ensure the efficient operation of the Department 
  • Remain vigilant to the potential opportunities for financial crime, fraud and money laundering and take actions appropriate to mitigate their likelihood and impact 

Your working week will be 9am-5pm Monday to Friday with 45 minutes for lunch. Salary will be £11k per year and you will be entitled to 25 days holiday, plus bank holidays. 

Requirements and prospects

Desired skills

  • Strong planning and organisational skills and the ability to work to deadlines 
  • An effective communicator using all verbal and written communication methods.  Able to communicate complex issues to clients and colleagues. 
  • Actively listens to others and demonstrates their understanding with appropriate follow-up actions 

Personal qualities

  • Follow procedural requirements and escalate queries as and when it is sensible to do so
  • Acts well on feedback, constantly seeking to improve their performance
  • Able to develop and sustain positive working relationships with internal and external parties. 

Qualifications required

  • GCSE Maths and English at Grade C or above (or equivalent). 

Future prospects

Possible permanent position.

About the employer

Covéa Insurance is a UK general insurer specialising in commercial, motor, high net worth, property and protection insurance.




50 Kings Hill Avenue

West Malling

ME19 4JX

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Training provider

Level 3 Insurance Practitioner. 

Apprenticeship standard

Insurance > Insurance Practitioner

Training provider


Applications for this apprenticeship are being processed by Canterbury College

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Closing date: today