Customer Service Apprentice


A busy role helping deliver excellent service, with lots of client interaction. Great phone manner essential!

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Closing date: 14 Jul 2017

Apprenticeship summary

Weekly wage


Working week

40 hours

Total hours per week: 40.00

Apprenticeship duration

12 months

Possible start date

17 Jul 2017

Date posted

04 Oct 2016

Apprenticeship level

Intermediate Level Apprenticeship

Reference number



1 available

  • Answering calls and emails – eg. booking on jobs, dealing with enquiries, sending PODs, providing quotes etc.
  • Dealing with exceptions – Failed attempts, Address queries, Misroutes/Delays, etc.
  • Actioning the daily carrier reports.
  • Booking on third party collections and provide a report to Recreation of theirs.
  • Process credit card transactions.
  • Import FMLs daily shipment upload file.
  • Help with the carrier invoices.
  • Dealing with any customer claims.
  • Using Excel.

Requirements and prospects

Desired skills

  • Good phone manner
  • Organised
  • Methodical
  • Patient
  • Calm and able to not get flustered easily

Personal qualities

Good sense of humour and able to work under pressure.

Qualifications required

Minimum C grade at GCSE in Maths and English or equivalent.

Future prospects

As the fastest growing courier company in the UK the opportunities are there for the ambitious.

About the employer

Diamond partners with business to deliver their promises and profits with our one stop logistics solutions. With our Really Good Same Day Courier, Multi Carrier Solutions for all your overnight and international distribution, and our Actual Warehouse solution, we have a tailor-made logistics solution to fit your business.




9 The Pines Trading Estate

Broad Street



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Training provider

The successful candidate will undergo a full company induction by their mentor/manager.
They will then complete Apprenticeship Training, delivered by Weir Training. This will include a QCF and Technical Certificate in Business Admin at Level 2.

It may also include Functional Skills in Maths, English and IT all at Level 1.

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by Weir Training Ltd


Krystel Rajewski 01932 567 626

Before you apply

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Closing date: 14 Jul 2017