Apprentice Service Advisor Chelmsford Audi

Are you looking for a challenge and a long term career? We currently have positions available within prestige dealerships on our customer service based service advisor qualification.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Oct 2017

Apprenticeship summary

  • Weekly wage

    £140.00

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday to Friday - possible Saturday

    Total hours per week: 40.00

  • Apprenticeship duration

    2 years

  • Possible start date

    07 Nov 2017

  • Date posted

    07 Mar 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number

    VAC001180319

  • Positions

    1 available

It is initially a 2 year programme giving a fantastic overview of each department within the dealership, providing you the best foundations for a long term and successful career. The role itself is focussed around delivery of “customer delight” everything we do within our dealerships whether it be sales, service or maintenance of vehicles is structured to ensure that our service lives up to our customers’ expectations.

You will be heavily involved in working with all departments; processing paperwork, using databases and bringing a friendly and energetic approach to your daily work. In return we will train you to the highest standard using the best people and resources available both in the workplace and in our academy. Motor Vehicle experience is not essential however retail; customer service or administration skills would certainly be advantageous.

Day to day duties within the role include:

  • Up selling – promote and sell products
  • Customer service – focal point of contact to customers for servicing over telephone and face to face, arranging bookings and appointments, walking customers through damage checks
  • Administration – Book service appointments, prepare invoices, process warranty claims
  • Teamwork – liaising with the workshop, management and customer

Requirements and prospects

Desired skills

Exceptional communication skills are essential; you must be IT literate and able to work competently as part of a team.

Personal qualities

You must have a genuine interest working in the automotive sector and be committed to the two year apprenticeship programme. You must be willing to learn in a practical, customer facing environment and will need to be confident with your IT skills.

Qualifications required

A minimum of three GCSE’s grades A*-C in English, Mathematics and Science or the equivalent.

Future prospects

Opportunity to further develop career and skills within the brand.

Things to consider

Please do not contact dealership, we are main point of contact for this vacancy and carry out a full recruitment service for the local dealer. Approaching the dealer directly will not always help your application.

About the employer

Service Department in Dealership

Employer

Chelmsford Audi

Address

5 Montrose Road

Chelmsford

CM2 6TE

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Training provider

On completion of the programme you will receive the following qualifications:

  • VCQ Intermediate progressing to VCQ Advanced, in Service advisor
  • Intermediate Key and Core Skills Certificates
  • IMI Intermediate Technical Certificate and IMI Advanced Diploma
  • Advanced Apprenticeship Completion Certificate

Apprenticeship framework

Customer Service

Training provider

BABCOCK TRAINING LIMITED

Applications for this apprenticeship are being processed by Babcock Training Limited


This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Oct 2017