Customer Service / Telesales Business Apprenticeship - 0645

Digital Office Systems Uk Ltd

Digital office systems UK supply estate agent displays, High bright LCD displays, digital signage software, audio visual systems, colour print devices and much more.We are based on Ely Road in Waterbeach and we are a short 4 minute walk from the Bus Stop at the Research Park if you currently rely on public transport.

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Closing date: 03 Jun 2017

Apprenticeship summary

Weekly wage


Working week

Monday - Friday 9:00am - 5:30pm

Total hours per week: 37.50

Apprenticeship duration

14 months

Possible start date

08 Jun 2017

Date posted

06 Mar 2017

Apprenticeship level

Advanced Level Apprenticeship

Reference number


Responsibilities of the Customer Service / Telesales Business Apprentice:

  • Selling digital signage
  • Updating and dealing with the company website
  • Dealing with customers and clients
  • Customer service

Requirements and prospects

Desired skills

Requirements of the Customer Service / Telesales Business Apprentice:

  • Ability to sell a product
  • Good customer service skills
  • Confident on the telephone
  • Good communication
  • Organised
  • Outgoing

Personal qualities

An enthusiastic, professional attitude and commitment to learning new skills.

Qualifications required

Someone with ideally 5 GCSE grades (C and above) or equivalent, including Mathematics and English.

Future prospects

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programmes offer on-going development tracks.

Things to consider

From 1st October 2016 The National Minimum Wage (NMW) rate for apprentices is £3.40 per hour. From April 2017 this rises to £3.50 per hour. This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

About the employer

This is a fantastic opportunity to make a mark in an already successful company. The role will provide opportunity to learn and keep the most hungry Telesales Apprentice satisfied. Are you a confident, resilient and driven individual with good customer service skills who wants to succeed and become an integral part of a team? If you have answered yes to all of the questions above, apply for this apprenticeship now!


Digital Office Systems Uk Ltd

Training provider

Apprenticeships and Vendor qualifications gained:

Are you a bit of a problem-solver? Eager to take your technology knowledge to the next level?

Our training programme is designed to provide you with real-world skills using the most recent Business theories to transform you into a highly-skilled Business graduate (all debt free!)
Our degree apprenticeship blends on-the-job experience, face-to-face workshops and online learning which will teach you a range of new skills including:

Essential Communication Skills:

  • Data Entry reporting and analysing Business data
  • Basic Finance and Budget management skills
  • Managing Customer facing operations including providing services and support, Planning, running and documenting meetings
  • Resource management
  • Change management

What qualifications will you gain?

Level 3 qualifications (equivalent of a- level educational level) City & Guilds level 3 diploma in business administration.

Level 4 qualifications (equivalent of first year of degree study), City & Guilds level 4 diploma in business and professional administration, Level 4 NVQ diploma in business administration.

Programme duration.

24-28 months Degree programme but you will have the opportunity to step off after 12-15 months if you find that the training/role isn’t for you).

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by QA Limited



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Closing date: 03 Jun 2017