Customer Service Apprenticeship Level 2 Bobby Birk

Do you enjoy working with technology? Would you like to build a career out of it? An exciting role has opened up to join a strong team within the Intu centre in Derby with excellent training and progression opportunities. A suitable role for a confident, articulate, proactive & positive applicant with the ability to multitask and learn new skills.

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Closing date: 30 Aug 2017

Apprenticeship summary

  • Weekly wage

    £131.25

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    5/7 days per week. Including either Saturday or Sunday - Days TBC

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    03 Sep 2017

  • Date posted

    06 Mar 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001179599

  • Positions

    1 available

Phone Technician:

Do you enjoy working with technology? Would you like to build a career out of it?

An exciting position has opened up to join a strong team within the Intu centre in Derby, with excellent training and progression opportunities.

A suitable role for a confident, articulate, proactive and positive applicant with the ability to multitask and learn new skills.

Your role will include:

  • Customer Service
  • Resolving customer questions and queries
  • Cash handling
  • General housekeeping
  • Stock merchandising and replenishment
  • Following policies and procedures

Technical problem resolving:

You will receive full professional training with technical duties such as repairing phone hardware using a range of equipment and techniques.

Phones Express have been a trusted fixture in Derby for years and provide only the best service to the public from selling accessories for mobile phones, to fixing more troublesome problems with handsets.

Your Trainer Assessor will support and advice you through your Apprenticeship along with training from your Management team.

A Retail Skills Apprenticeship will provide you with a qualification which is nationally recognised. With further progression available once completed onto a higher programme


Requirements and prospects

Desired skills

  • Reliable and punctual
  • Diligent who takes pride in their work
  • Key attention to detail
  • Highly presentable
  • Good communication skills
  • Hard-working with a willingness to train
  • Good team player that shows initiative and a good level of common sense
  • Career driven
  • Confident

Personal qualities

  • Punctual
  • Hardworking
  • Helpful
  • Confident
  • Organised

Qualifications required

None required

Future prospects

The successful applicant would be able to progress onto Level 3 Customer Service upon completion of the Level 2 programme.

About the employer

Derby & Nottingham's number 1 iPhone, iPad and Samsung repair service! We fix your device at a place and time to suit you, or visit our kiosk inside the Intu center Derby for fast, efficient service!

Employer

Bobby Birk

Address

Kiosk 6b

Lower Moor

Intu Derby

Derby

DE1 2PG

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Training provider

Full Apprenticeship Training Level 2 and then Level 3 will be provided by Interserve Learning and Employment. All training done on site at work, no day release.

You will be working towards:

  • Customer Service level 2 BTEC
  • Functional Skill Maths level 1
  • Functional Skill English level 1
  • Personal learning and thinking skills

Apprenticeship framework

Customer Service

Training provider

ESG (SKILLS) LIMITED

Applications for this apprenticeship are being processed by esg

Contact

Kerry Murphy


Before you apply

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Closing date: 30 Aug 2017