1st Line Tech Support Apprentice YB COMMUNICATIONS LIMITED

Estio Training has an exciting new opportunity for a 1st Line Support Apprentice with YB Communications based in Leeds, West Yorkshire.

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Closing date: 29 Sep 2017

Apprenticeship summary

  • Annual wage


  • Working week

    Shifts TBC

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    12 Oct 2017

  • Date posted

    06 Mar 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

Some of your duties and responsibilities in this role will include:

  • Answering customer queries and inbound calls
  • Setting up Handsets/Mobile Phones for customers
  • Providing assistance when an issue arises
  • Administrative support for our Managing Director
  • Answering inbound calls
  • Providing remote support to customers

Requirements and prospects

Desired skills

  • You to be tech savy
  • Know the difference between an APN and an IP address
  • Have dealt with customers or telecoms before
  • Knowledge of phone systems such as Avaya
  • To be numerate and PC literate with an attention to detail
  • To be a confident user of Microsoft Office applications

Personal qualities

  • To be confident, motivated and have experience in a customer facing role
  • To be friendly, articulate and have a great telephone manner

Qualifications required

5 GCSEs at grades A*- C or equivalent (including English Language and Maths)

Future prospects

The role offers long term security and the opportunity to progress into a permanent position.

Things to consider

You’ll get: • A competitive salary • A relaxed and fun work environment • On the job training

About the employer

YB Communications are a rapidly growing specialist telecoms business based in Leeds but as business increases we are needing additional staff in the support team to help customers. YB are the largest specialist provider of telecoms and technology for taxi firms in the UK. Their experienced team stop at nothing to make sure that their customers and their drivers get reliable service from the best office and mobile telecoms and best IT solutions.




Chengate House

61 Pepper Road


LS10 2RU

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Training provider

The Estio Training IT Apprenticeship programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive 7 weeks of intensive training. Whilst in the workplace, apprentices will also receive continual assessment, and help and guidance from a dedicated trainer who will be there to ensure that they get the most from their work experience. 
Training will lead to industry-recognised qualifications including: 

  • Advanced apprenticeship for IT, Software, Web and Telecoms Professionals 
  • Level 3 Diploma in Professional Competence for IT and Telecoms Professionals 
  • BTEC Level 3 Extended Diploma in ICT Systems and Principles 
  • Functional skills, Maths L2, English L2 and ICT L2 
  • PLTS and ERR 
  • CompTIA A+ 

Estio training also offer the following optional units: 

  • MCTS on Windows 7 
  • MCTS on MCSA, MS Solutions Associate 
  • MCITP on Windows Server 2008 
  • CompTIA Network+ 
  • CompTIA Security+ 
  • MCSA Windows Server 2012 

Apprenticeship framework

IT, Software, Web & Telecoms Professionals

Training provider

Estio Training

Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd


Chloe Adams 01133 500 333 chloe.adams@estio.co.uk

Before you apply

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Closing date: 29 Sep 2017