Apprentice IT Technician- 0627

Frog IT Services Ltd

Are you looking to work for a reputable company that will allow you to develop your IT skills and provide you with the best of both worlds for Hardware and Software? Are you looking for a practical role where you will work alongside experienced professionals? If so, then here is the role for you!

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Closing date: 01 Jun 2017

Apprenticeship summary

Weekly wage


Working week

Monday - Friday 9:00am - 5:30pm

Total hours per week: 37.50

Apprenticeship duration

12 months

Possible start date

06 Jun 2017

Date posted

03 Mar 2017

Apprenticeship level

Advanced Level Apprenticeship

Reference number


Responsibilities of the Apprentice IT Technician:

The role will involve configuring systems with both additional hardware and software making them ready for users within the relevant company. You will be shown how to perform checks on system health and how to diagnose IT problems and make swift resolutions.

Daily duties will include:

  • Install and configure software applications. Assist with System Diagnosis
  • Install and configure Hardware systems (Memory Upgrades etc)
  • Provide online and phone support for clients
  • Onsite client visits
  • Maintain satisfactory health and safety standards
  • Most systems will be based around Intel hardware and Microsoft operating systems and user software

Requirements and prospects

Desired skills

Requirements of the IT Technician Apprentice:

  • Computer literate
  • Good understanding of Windows operating system
  • How to install additional software such as MS Office, printers and anti-virus
  • An enthusiasm for IT
  • Smart appearance
  • A willingness to learn

Personal qualities

An enthusiastic, professional attitude and commitment to learning new skills.

Qualifications required

Someone with ideally 5 GCSE grades (C and above) or equivalent, including Mathematics and English.

Future prospects

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programmes offer on-going development tracks.

Things to consider

From 1st October 2016 The National Minimum Wage (NMW) rate for apprentices is £3.40 per hour. From April 2017 this rises to £3.50 per hour. This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

About the employer

FROG IT has been providing IT and telephony solutions and services to customers for 20 years. Over this time, we have built up a formidable expertise in both Microsoft on-site and cloud solutions as well as knowledge of a range of bespoke systems that our customers use to run their businesses. We primarily aim to provide excellent IT support to small and medium sized clients, ensuring that they are able to work consistently and efficiently at all times. We achieve this by applying our highly knowledgeable staff via our online help-desk, on-site visits, and proactive systems monitoring. As part of this service, our team provides our customers with professional IT and telecoms advice such that their systems will grow with them as their business expands.


Frog IT Services Ltd

Training provider

Apprenticeships and Vendor qualifications gained:

  • Apprenticeships and Vendor qualifications L3
  • Advanced Apprenticeship Infrastructure Technician Level 3 (equivalent to A- level educational level)
  • MTA Networking Fundamentals
  • MTA Mobility and Devices Fundamentals
  • MTA Cloud Fundamentals
  • One Microsoft MOC on demanded course

Apprenticeships and Vendor qualifications Level 4:

  • Higher Apprenticeships Network Engineer Level 4 (equivalent to first year of degree study) Microsoft Certified Professional - Installing and Configuring Windows Server 2012 R2
  • One Microsoft MOC on demanded course

Apprenticeship framework

IT, Software, Web & Telecoms Professionals

Training provider


Applications for this apprenticeship are being processed by QA Limited



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Closing date: 01 Jun 2017