Customer Service Advisor Apprentice Fresh Finance Group Limited

Fresh Finance Group Limited have an excellent opportunity for an individual who enjoys working with customers. The interaction with customers will mainly be via the telephone, therefore excellent communication skills are essential for this role. Completion of the apprenticeship could lead to a permanent position for the right person.

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Closing date: 24 Sep 2017

Apprenticeship summary

  • Weekly wage

    £140.00

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday-Friday 09:00-18:00 40 hours with 1 hour lunch

    Total hours per week: 40.00

  • Apprenticeship duration

    12 months

  • Possible start date

    02 Oct 2017

  • Date posted

    03 Mar 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001178731

  • Positions

    1 available

  • This position is dealing with internal and external customers        
  • The interaction with customers will mainly be via the telephone, therefore excellent communication skills are essential for this role
  • The successful candidate will be organised, have a willingness to learn, work well in a and on own initiative
  • Completion of the apprenticeship could lead to a permanent position for the right person
  • Previous customer experience is not essential as full training will be provided.

 


Requirements and prospects

Desired skills

  • Excellent communication skills
  • IT literate
  • Work on own initiative and also as part of a team.

Personal qualities

  • Organised
  • Willingness to learn and develop,

Qualifications required

  • GCSE grades A*-C including maths and English (or equivalent)
  • Basic computer skills.

Future prospects

Could lead to a permanent position for the right person.

Things to consider

This vacancy may close early if sufficient applications are received. Therefore we recommend that you apply as soon as possible to avoid disappointment.

About the employer

Fresh Finance Group Limited established in 2006, is a real company of Specialist Remortgage Brokers and financial advisers based in Stoke on Trent, Staffordshire. Our expert remortgage advisers and financial advisers provide service to our customers all over the UK.

Employer

Fresh Finance Group Limited

Address

Duke Street

Stoke-on-Trent

ST4 3NR

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Training provider

  • Level 2 Certificate in Customer Service
  • Level 1 Functional Skills in Maths and English
  • Award in Employer Rights and Responsibilities
  • Personal Learning and Thinking Skills
  • Technical Certificate in Customer Service

Apprenticeship framework

Customer Service

Training provider

NEWCASTLE-UNDER-LYME COLLEGE (NULC)

Applications for this apprenticeship are being processed by Newcastle under Lyme College

Contact

01782 254287 apprenticeships@nulc.ac.uk


Before you apply

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Closing date: 24 Sep 2017