Apprentice Field and Helpdesk Support Engineer Saqqara Projects

You will join our growing support team, providing outsourced IT support services to a variety of clients. This is an extremely varied role for a customer facing, practical, proactive and dedicated individual. Applicants must be good communicators with the ability to work under pressure and on their own initiative.

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Closing date: 27 Sep 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday to Friday 8.30am to 5.30pm

    Total hours per week: 40.00

  • Apprenticeship duration

    12 months

  • Possible start date

    29 Sep 2017

  • Date posted

    01 Mar 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

The position is a challenging role for an apprentice to train as a field and helpdesk support engineer. Applicants will need to:

Iinstall, configure, fault find Windows based equipment, active equipment, networks and a wide range of products, hardware and software.

Successful candidates will possess a drive to learn, be practical and prepared to help out with many tasks from setting up equipment and software, connecting and physically installing equipment at our customer’s sites to helping run new cables to connect kit to supporting clients remotely via our helpdesk. 

Requirements and prospects

Desired skills

  • Remote and telephone support for clients
  • Supporting Microsoft infrastructure
  • Windows XP, 7, 8, 10 knowledge 
  • Microsoft Office knowledge 

Personal qualities

  • Full clean driving license as will be travelling to sites
  • Excellent telephone manner 
  • Good interpersonal skills
  • Customer facing skills
  • Flexible, motivated and a practical Team player


Qualifications required

Ideally a minimum 4 GCSE's C and above Including Maths, English and ICT (or equivalents)


Future prospects

Potential for a permanent role or level 4 progression opportunity for the right candidate.

Things to consider

From 1st October 2016 The National Minimum Wage (NMW) rate for apprentices is £3.40 per hour. From April 2017 this rises to £3.50 per hour. This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training. It is highly important that you do not contact the Employers directly – any attempt of this may invalidate candidate’s application. Should you have any queries regarding your Application or the job itself, please contact your 3aaa Training Academy.

About the employer

We are an IT support company based near Farnham, Surrey. We serve a wide range of clients across a variety of sectors and with a varied level of requirements. We have a team of highly skilled, communicative and motivated IT specialists, who pro-actively support our clients as and when needed. We are an MSP & Managed IT Support company with about 40 regular clients providing ad-hoc and planned visits with networks ranging from 1 to 100 users. We are a small team who work closely together, yet some time is spent working independently. Saqqara is a great growing company who are thoroughly committed to providing their clients with a fast response and the best service support possible.


Saqqara Projects


48 The Street



GU10 4QR

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Training provider

Throughout the duration of your Apprenticeship you will be required to attend the 3aaa Technology Academy in Guildford for up to 8 weeks on a block release basis for structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Trailblazer – Infrastructure Technician. The qualifications consist of:

  • Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms
  • L3 Diploma in ICT Professional Competence
  • L3 Extended Diploma in ICT Systems and Principles
  • Level 2 Functional Skills English and Maths (if applicable)
  • BCS Foundation Certificate in Networking and Architecture Principles (Knowledge Module 1)
  • BCS Foundation Certificate in Mobile and Operating Systems (Knowledge Module 2)
  • BCS Foundation Certificate in Cloud Services (Knowledge Module 3)
  • MTA in Software Development Fundamentals or HTML5 App Development Fundamentals (Knowledge Module 4)
  • BCS Foundation Certificate in Business Processes (Knowledge Module 5)



Apprenticeship framework

IT, Software, Web & Telecoms Professionals

Training provider


Applications for this apprenticeship are being processed by Aspire Achieve Advance Limited


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Closing date: 27 Sep 2017