Contract Support and Promotions Administrator

Viessmann Ltd

We are looking for a Contract Support and Promotions Administrator within our internal sales department. Viessmann technology in heating and renewable energy products is accepted as market leading and this job will present an exciting challenge to anyone keen to be involved in this expanding market.

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Closing date: 31 Mar 2017

Apprenticeship summary

Weekly wage

£131.25

Working week

Working days: Monday - Friday Start time: 9.00 hrs Finish time: 17.00hrs

Total hours per week: 37.50

Apprenticeship duration

12 months

Possible start date

03 Apr 2017

Date posted

28 Feb 2017

Apprenticeship level

Intermediate Level Apprenticeship

Reference number

VAC001176933

Positions

1 available

Responsibilities:

  • Processing contract support claims and seeing them through to payment.
  • Excellent customer service in dealing with customers and ensuring that their expectations have been met.
  • Maintaining the company CRM system.
  • Deal with telephone requests from our network of customers.
  • General office administration duties.
  • Full training given

Requirements and prospects

Desired skills

The successful candidate will need:

  • Excellent telephone manner
  • Good organisational skills
  • Flexibility of working in a busy service environment
  • Good computer literacy

Personal qualities

The successful candidate will need to be:

  • Determined
  • Forward thinking/pro active
  • Reliable
  • In line with “skills” above

Qualifications required

To apply for this position, you will need:

  • Maths and English GCSEs or equivalent.

Future prospects

Upon successful completion of the apprenticeship It is hoped that the role will become a permanent role upon completion of the apprenticeship for the right candidate.

Things to consider

Telford College are managing this vacancy on behalf of this company. As part of the screening process of applications you may be contacted by Telford College and invited in for a face to face interview. Training on the Apprenticeships Programme for 16 to 18 year olds is a priority and fully-funded by Government. Training for Apprenticeships for those over this age is part funded, with employers expected to make a part or full contribution. The current National Minimum Wage (NMW) for apprentices from the 1st October 2016 is £3.40 per hour (£3.50 from April 1st 2017). This applies to 16-18 year old apprentices and those aged over 19 in the first year of their Apprenticeship. The new NMW applies to time working plus time spent training as this is also part of the Apprenticeship. Anyone not covered by this age category above will be entitled to the NMW appropriate for their age.

About the employer

Viessmann Ltd is the UK arm of one of the largest heating manufacturers in Europe. Working in both a commercial and domestic environment Viessmann supplies a raft of heating options for their customers. With over 90 staff based in the UK coupled with the wider Viessmann group, there is huge scope for personal development within this outstanding global organisation

Employer

Viessmann Ltd

Address

Hortonwood 30

Telford

TF1 7YP

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Training provider

Processing contract support claims and seeing them through to payment.

  • Maintaining the company CRM system.
  • Deal with telephone requests from our network of customers.
  • General office administration duties to include dealing with email, answering telephone, greeting visitors, inputting data, assisting with work requests from colleagues.  
  • Full training will be given.

Apprenticeship framework

Business and Administration

Training provider

TELFORD COLLEGE OF ARTS & TECHNOLOGY

Applications for this apprenticeship are being processed by Telford College of Arts & Technology

Contact

Carol Bailey 01952 642271 apprentices@tcat.ac.uk

Before you apply

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Closing date: 31 Mar 2017