Client Support Analyst Apprentice - 0561 Computers in Personnel Ltd

This is a fantastic opportunity for an ambitious individual to join and exciting and vibrant company and have the opportunity to work with experienced employees and develop your future career. Apply now!

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Closing date: 30 Aug 2017

Apprenticeship summary

  • Weekly wage

    £200.00

  • Working week

    Monday - Friday 9:00 - 17:30

    Total hours per week: 37.50

  • Apprenticeship duration

    14 months

  • Possible start date

    02 Sep 2017

  • Date posted

    24 Feb 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number

    VAC001176328

  • Positions

    5 available

Responsibilities of the Client Support Analyst Apprentice:

 

  • Confidently respond to requests for advice, guidance and technical support across the entire CIPHR suite of products and services from our customers and colleagues within the business.
  • Deliver exceptional service to our customers and the business, in order to achieve the highest levels of customer satisfaction and contribute towards the business focus on client retention.
  • Develop and maintain working knowledge of the entire range of CIPHR products to the highest level. Identifying knowledge gaps and working with the team, Senior Service Desk Analysts and Service Delivery Manager to address any areas for development.
  • Develop and maintain technical skills to improve your understanding of CIPHR products and aid support. Including but not limited to; SQL Database administration and querying, Excel pivot tables and formulae and Remote Desktop Protocol.
  • Complete projects and tasks as assigned by the Service Delivery Manager and Senior Service Desk Analysts.

Requirements and prospects

Desired skills

Requirements of the Client Support Analyst Apprentice:

 

Excellent communication skills

Proven experience in a customer support or customer service led role

Effective problem solving and investigative technique

Calm under pressure and able to effectively prioritise workload

Experience of providing technical support or software training

Working experience of Microsoft SQL products or other relational databases and their accompanying software

Personal qualities

An enthusiastic and professional attitude and commitment to learning new skills.”

Qualifications required

Someone with ideally 5 GCSE grades (C and above) or equivalent, including Maths and English

Future prospects

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programmes offer on-going development tracks.

About the employer

A company that supports some of the UK's largest and most respected organisations, small businesses, charities and public sector bodies. Relying on their HR team to effectively manage their employees. Our Client has been supplying 'best of breed' HR software as a service. The IT Technical Operations Apprentice also offer payroll software and Recruitment solutions for over 32 years and remain one of the most established and trusted providers in the UK.

Employer

Computers in Personnel Ltd

Address

Abbey House

28-30 Chapel Street

Marlow

SL7 1DD

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Training provider

City & Guilds Level 3 Qualifications in IT systems principles and IT professional competence as well as Microsoft technology associate (MTAM) qualifications

 

 

 

Apprenticeship framework

IT, Software, Web & Telecoms Professionals

Training provider

QA LIMITED

Applications for this apprenticeship are being processed by QA Limited

Contact

03450747825 QAAVacancyAdvertising@qa.com


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Closing date: 30 Aug 2017