Travel Consultant Apprentice FIVE STAR TRAVEL & TOURS LTD

We are looking to hire an apprentice to work under the guidance of senior team members and undertake duties related to sales and administration (serve customers, arrange holiday bookings and manage the back end processes).

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Closing date: 23 Nov 2017

Apprenticeship summary

  • Weekly wage

    £140.00

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday-Saturday (with a day off in the week)

    Total hours per week: 40.00

  • Apprenticeship duration

    12 months

  • Possible start date

    24 Nov 2017

  • Date posted

    24 Feb 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001176135

  • Positions

    1 available

Major tasks & duties:

  • Work as a holiday consultant and help customers find required flights and holiday packages
  • Search prices for flights and ensure the best possible deal is provided to customers
  • Update the company deals on various channels & social media
  • Manage all the bookings in the back end system and prepare documentation as required
  • Keep record of customer data and update as required
  • Work on booking and back end system to ensure the tickets are issued appropriately

Key requirements:

  • Customer service experience (greeting and serving customers, handling telephone calls)
  • Knowledge of MS Office (Excel, Word, Outlook) and basic computer skills
  • Level 2 NVQ administration or equivalent (A-C Maths/English GCSE essential)
  • Willingness to learn new systems and ability to work under pressure
  • Confident and friendly personality with a positive can do attitude
  • Time keeping and attention to detail

Requirements and prospects

Desired skills

  • Good communication skills

 

Personal qualities

  • Enthusiastic
  • Passionate
  • Ambitious
  • Motivated

Qualifications required

  • GCSE's C or above preferable (or equivalent)

Future prospects

Possible permanent position

Things to consider

On the computer and phone a lot during the working day

About the employer

Travel Track is a travel agency based in Forest Gate. We specialise in flights and custom made holiday packages. We are looking to hire an apprentice to work under the guidance of senior team members and undertake duties related to sales and administration (serve customers, arrange holiday bookings and manage the back end processes).

Employer

FIVE STAR TRAVEL & TOURS LTD

Address

36 Woodgrange Road

London

E7 0QH

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Training provider

  • Business Administration Level 2/3 and functional skills in English, Maths and ICT if required

Apprenticeship framework

Business and Administration

Training provider

CARE FIRST TRAINING LIMITED

Applications for this apprenticeship are being processed by Care First Training Limited

Contact

emily laurenza 01277725974 emily@carefirsttraining.co.uk


Before you apply

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Closing date: 23 Nov 2017