Customer Service Apprenticeship - Level 2 Armitage Residential Ltd

This position is working within estate agency, so is great for anyone wanting to start a career in customer service, or wanting to start a career in property.

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Closing date: 27 Aug 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    9am to 5pm, Monday to Friday, Sat 9am to 1pm on a rota basis

    Total hours per week: 39.00

  • Apprenticeship duration

    15 months

  • Possible start date

    05 Sep 2017

  • Date posted

    28 Feb 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Our Company


Established in early 2010 by experienced estate agent and valuer Andrew Armitage, with the aim of providing a truly unique estate agency, located in Barnsley Town Centre’s innovative Digital Media Centre. Our approach to business is based on our traditional values of honesty, integrity and trust highlighted by our commitment to giving our clients the very best, with passion for what we do and great attention to detail. Duties will vary day to day, but will typically include:


  • Sorting and filing paper work 
  • Make calls to customers and clients
  • Dealing with customers or clients’ needs 
  • Account support 
  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Provide pricing and delivery information
  • Perform customer verifications
  • Set up new customer accounts
  • Process orders, forms, applications and requests
  • Organise workflow to meet customer timeframes
  • Direct requests and unresolved issues to the designated resource
  • Manage customers' accounts
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments and complaints
  • Record details of actions taken
  • Maintain customer databases
  • Manage administration
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions


Apprentices must show commitment to the following:


  • To achieve apprentice framework (Key Skills, NVQ and Technical Certificate) within the specified time frame
  • Attend the apprenticeship induction programme
  • Attend all of the training sessions for the programme whenever necessary
  • Undertake any other required development work as part of the apprenticeship programme as requested
  • Any other duties as deemed appropriate by senior staff.

    Apprenticeship start throughout the year and are open to any age of candidate.

Requirements and prospects

Desired skills

  • Well organised with the ability to work to tight timescales and demonstrate attention to detail.
  • Good communication and interpersonal skills to effectively deal with a wide range of clients and members of staff.
  •  Ability to work individually and as an effective member of a team.

Personal qualities

  • Excellent customer service skills
  • Good communicator.
  • Good telephone skills
  • Able to organise own work load
  • Attention to detail
  • Punctual & presentable
  • Friendly & outgoing

Qualifications required

2 GCSE at grade A to D or relevant working experience

Future prospects

Possible progression onto an advanced level in Customer Service

Things to consider

Please provide a mobile telephone number on your application, if successful, an invitation via text message will be sent to you to attend college for approval on the apprenticeship programme. It is essential you attend this interview to process in full your application to the employer. Please note that certificates showing acquired qualifications are required as part of your application, please bring with you the following information to your interview at college: • Photographic proof of ID • Qualification certificates Please send your updated CV to If you require help with putting together a CV or Interview skills, please contact:01226 216 123 to book on to a FREE workshop.

About the employer

A young, vibrant and innovative estate agent specialising in residential sales & lettings, land, new homes and premier property in the Barnsley area.


Armitage Residential Ltd


Digital Media Centre

County Way


S70 2JW

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Training provider

Delivery to be completed onsite by Assessor to complete an intermediate technical certificate in Customer Service

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by Barnsley College


Rachelle Schofield 01226 216 166

Before you apply

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Closing date: 27 Aug 2017