Front of House Apprenticeship Fanshawe Swimming Pool

Fanshawe Pool and Gym - Ware are looking for enthusiastic and energetic candidates to work towards their Customer Service NVQ Level 2 and work as part of a friendly team to provide a fun, safe and quality experience for all of our customers.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 16 Oct 2017

Apprenticeship summary

  • Weekly wage

    £105.00

  • Working week

    30 hours shift work inc. evenings and weekends

    Total hours per week: 30.00

  • Apprenticeship duration

    12 months

  • Possible start date

    23 Oct 2017

  • Date posted

    24 Feb 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001175869

  • Positions

    1 available

We are looking for enthusiastic and energetic candidates to work towards their Customer Service NVQ Level 2 and work as part of a friendly team to provide a fun, safe and quality experience for all of our customers. The job will involve:

 

  • Ensure that the reception, and associated offices and storage area are kept clean and free from clutter.
  • Ensure all customer information is readily available
  • Undertake duties as per the standard operating procedures laid out in The Everyone Active Management System.

 

Offer a warm and friendly welcome every time and deliver a customer experience that generates customer compliments. We will want you to listen, value and respond to all comments made by customers. Your duties as Receptionist Apprentice will include:

 

  • Start shifts on time
  • Wear uniform as per the company standard
  • Ensure that the ‘Customer Care’ and ‘Bookings and Reception’ standards are delivered consistently as per the company procedures.
  • Deliver a customer experience that generates customer compliments
  • Ensure knowledge of Site programmes, activities and special offers
  • Ensure all ‘bookings and reception’ enquiries are dealt with in an efficient and effective way.

 

Service Development

 

  • Financial transactions are complete without error
  • Promote 30 minutes of activity 5 times per week by providing a wide range of quality activities.
  • Ensure all enquiries are dealt with using sales system as laid out in the companies’ standards
  • Recognise opportunity of sales through enquiry
  • Promote the concept of 30 minutes of activity 5 times a week

 

Provide dedicated, qualified, well trained colleagues to support customers and make their Visits enjoyable.

 

  • Attend Meetings as required
  • Undertake Training as required.   
  • Help develop new members of the team 

 

This is a full-time position and you will be required to work a minimum of 30 hours per week on a shift basis at your designated centre. You will receive on-going training and benefit from free use of the gym and swimming pool.

 

The programme is 12-15 months in duration and you will be employed on a fixed term 12-15 month contract. On successfully completing your Apprenticeship we would expect to be able to offer you continued employment and development opportunities.


Requirements and prospects

Desired skills

Candidates must be confident and approachable with an interest in wanting to work within a customer focused role.

Personal qualities

Ability to work well within a team 

Qualifications required

No previous qualifications required.

Future prospects

Possible progression onto further qualifications and a full time job

Things to consider

The key dates are to be used as a guide only. Should the right candidate be found, this vacancy may close early. Apprenticeship National Minimum Wage (ANMW): From 1st October 2016 The National Minimum Wage (NMW) rate for apprentices is £3.40 per hour. From April 2017 this rises to £3.50 per hour. This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training. For more information visit: www.gov.uk/national-minimum-wage-rates

About the employer

Formed in 1987, SLM is the longest established leisure management company in the UK, working with 26 local authorities, operating 77 leisure facilities nationwide. It prides itself on achieving excellent operational standards, driving up activity participation, maintaining service excellence and developing colleagues, all of which are marks of a successful company. SLM is the company behind the exciting new brand Everyone Active; it’s the UK’s No 1 brand for activity. The vision is to be everyone’s first choice for activity and we will strive to encourage everyone to participate in 30 minutes of moderate physical activity 5 times a week.

Employer

Fanshawe Swimming Pool

Address

Park Road

Ware

SG12 0DP

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Training provider

  • Functional Skills in English and Maths 
  • LAO Certificate in Customer Service Level 2
  • Personal Learning and Thinking Skills

Apprenticeship framework

Customer Service

Training provider

LIFETIME TRAINING GROUP LIMITED

Applications for this apprenticeship are being processed by Lifetime Training Ltd


Employer's Application Instructions

Please apply via the link


This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 16 Oct 2017