Customer Service Sales Apprentice VOLSOM LTD

Are you an ambitious and motivated person committed to delivering unrivalled levels of service? If so, we want you to join our expanding sales team at the UK’s fastest growing supplier to the stove and flue industry.

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Closing date: 03 Nov 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday - Friday 8.45am - 5.30pm

    Total hours per week: 40.00

  • Apprenticeship duration

    12 months

  • Possible start date

    06 Nov 2017

  • Date posted

    22 Feb 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

At Volsom Ltd we have great plans for the future and this is a fantastic opportunity to combine your passion for sales with our fast-paced and fun working environment. The ideal candidate will understand that our service is an integral part of the product we sell and will enjoy dispensing technical information and advice to our customers whilst maximising every sales opportunity.


  • Professionally representing the company as the first point of contact for all Customer service sales enquiries.
  • Proactively chase quotes to produce suitable conversion rates.
  • Accurately produce orders and quotes in line with company systems and processes.
  • Communicating with our customers via telephone, email, eBay message and face to face.
  • Competently selling across multiple online platforms.
  • Identifying the potential for ongoing trade and relaying to the Business Development Manager.
  • Accurately recording quotes and processing sales online with company systems.
  • Obtaining superior product knowledge to confidently satisfy our customers’ requirements.
  • Working 08:45-17:30 Monday to Friday with Saturday working during the season (Sept-Dec).

Requirements and prospects

Desired skills

  • Confident and persuasive personality.
  • Strong verbal and written skills are essential.
  • Keen eye for detail and accuracy in everything you undertake.
  • Working knowledge of Microsoft office and Outlook.
  • Familiarity with online retail to include eBay and Amazon.

Personal qualities

  • Calmly operates under pressure.
  • Demonstrates initiative negating the need to be ‘micro-managed’.
  • Driven and focussed to deliver targets.
  • Positive, enthusiastic, team player.
  • Must be reliable, punctual and presentable.
  • Ability to absorb technical information and new processes swiftly.

Qualifications required

  • None required.

Future prospects

As a reward, we will offer the right individual a route for career progression into management and unlimited opportunities to diversify into digital and online specialisms including marketing and web development within a fast-growing, dynamic online retail environment.

Things to consider

Please be advised; The Training Provider (Central Training Group) will be managing all applications for this vacancy. You will be invited to attend an information, advice and guidance session with Central Training group, where an initial interview/meeting will take place before your application can be processed any further. Should you have any further questions please contact CTG on 0800 783 2901. There will be no need to contact the employer direct, by doing so you may jeopardise your application, please contact CTG if you have any questions or queries.

About the employer

We are wood burning stove and flue specialists based in Braintree Essex. We work with an ever growing number of manufacturers to increase their exposure and prominence in the UK market and over the years have firmly established ourselves as one the UK’s leading outlets for wood burning stoves.




Albert Road



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Training provider

  • All training will be carried out within the workplace (Employer site.)
  • You are not required to attend college.
  • You will train towards an NVQ Level 2 in Customer Service.
  • Functional Skills if required.
  • The employer will train the candidate on the specific job role.

Apprenticeship framework

Customer Service

Training provider

Central Hairdressing & Joshua Galvin Academy

Applications for this apprenticeship are being processed by Central Training Academy


Lucy O'Brien

Before you apply

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Closing date: 03 Nov 2017