Apprentice Receptionist Aspen Leisure Ltd

To give a courteous, professional and efficient service to all customers and colleagues. To ensure high standards of hospitality and welcome. To complete all procedures required in a timely and accurate manner. To ensure effective communication throughout the hotel. Supply organization information to general public and clients

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Closing date: 24 Sep 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    You will work 5 days out of 7 Monday - Sunday. Various shifts patterns such as 07.00 - 15.00 and 14.00 - 22.00

    Total hours per week: 40.00

  • Apprenticeship duration

    12 months

  • Possible start date

    25 Sep 2017

  • Date posted

    15 Feb 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available


Duties will Include:


  • Maximise guest satisfaction ensuring that the front desk it covered at all times
  • Answer the switchboard in a timely manner and deal with requests or direct calls accordingly
  • Relay messages by email or personally
  • Greet all persons who enter the organisation
  • Direct persons to the correct destination
  • To maintain open communication across all departments
  • To ensure all procedures for revenue processing are adhered to at all times and any discrepancies are reported immediately
  • To balance all monies taken on each shift including cash, cheques, cards counting and checking of floats at all shift starts and finishes
  • To be fully trained and knowledgeable regarding front office systems
  • To be fully conversant with all facilities of the hotel, all services available and all special promotions or offers running
  • To ensure sufficient supplies of change and monies in the float, exchanging petty cash following company policies and procedures
  • To deal with daily banking
  • To ensure the company credit card/ credit limit policy is adhered to
  • To carry out all duties for the early/ late shift
  • To ensure that filing and records are kept up to date
  • To maintain the highest standard of conduct, hygiene, appearance, uniform and posture at all times
  • Take reservations and up-sell bedrooms/ packages to maximise revenue
  • Deal with queries/ complaints and inform relevant people accordingly
  • Ensure guests receive a courteous welcome on check in and friendly check out.
  • To report for duty on time

Requirements and prospects

Desired skills

Ideally you will have the following skills:

  • Strong communication skills (verbal, listening, writing)
  • Innovative
  • Pro-active and reliable
  • Able to work alone or part of a team
  • Being clear concise and accurate
  • Knowledge of the hotel and its products

Personal qualities

You should be able to demonstrate:

  • Flexible approach to working hours
  • Not afraid to ask for help
  • Good command of the English language
  • Friendly and helpful approach to all
  • Able to work as part of a team
  • Able to go above and beyond
  • Excellent time keeper
  • Able to work shifts in line with company requirements

Qualifications required

Ideally you will have 4 GCSEs grades A - D including Math, English and ICT or equivalent

Future prospects

Following successful completion of your apprenticeship there may be the opportunity to go on to complete a Level 3 apprenticeship, or apply for any opportunities within the hotel

Things to consider

Please be aware that this role will require you to work 5 days out of 7, this will include weekends and bank holidays. The earliest start time will be 07.00 and the latest finish will be 22.00, so you need to be able to get to and from work with ease From 1st October 2016 The National Minimum Wage (NMW) rate for apprentices is £3.40 per hour. From April 2017 this rises to £3.50 per hour. This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

About the employer

The Mount is conveniently located just 5 minutes from the city centre set in the rural outskirts of Wolverhampton. In Tettenhall Wood , the hotel sits in 4 acres of tastefully kept gardens with amazing views of Shropshire. The Drawing Room Bar and Grill at The Mount was visited by the AA in 2016 and the restaurant was awarded its first Rosette in and within 10 months has gone on to gain its second Rosette for excellence. We are proud to announce that The Mount Hotel has been awarded The most Elegant Accommodation in the West Midland 2016 , this has come after the completion of a 2-year refurbishment project in order to bring all of our 67 bedrooms to our brand standards. All rooms have been modernised extensively and now benefit from the finest in luxury furnishings and upholstery. We now boast luxury Suites as well as fully serviced apartments and onsite beauty lounge and 2 Rosette restaurant


Aspen Leisure Ltd


Mount Road

Tettenhall Wood



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Training provider

Your training will be delivered in the work place by your trainer/assessor. You will be working towards completing the following:

Diploma Level 2 Customer Service

ERR (Employer, Rights and Responsibilities)

PTLS (Personal Learning and Thinking Skills)

Functional Skills in Numeracy, Literacy and ICT if required

You will also receive on the job training from The Mount Hotel


Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by Walsall College - Wisemore Campus


Helen Bosworth 01922 688603

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Closing date: 24 Sep 2017