Business Administration Apprentice (Derby)

Nottinghamshire Health Care NHS Trust

Job Purpose: The post-holder will become fully conversant and competent in providing administrative support within a relevant administrative area Nottinghamshire Healthcare NHS Trust. Training will involve working alongside the administrative staff within the different areas of the department, working under supervision.

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Closing date: 26 Feb 2017

Apprenticeship summary

Weekly wage


Working week

Monday - Friday 9.00am - 5.00pm

Total hours per week: 37.50

Apprenticeship duration

12 months

Possible start date

08 May 2017

Date posted

08 Feb 2017

Apprenticeship level

Intermediate Level Apprenticeship

Reference number



1 available

5 - Key Result Areas;

Administrative Duties:

  • To provide general office and administration support services
  • To undertake general office duties, for example, answering the telephone, taking messages, filing, photocopying, handling incoming and outgoing post, etc
  • To communicate with staff and visitors on a daily basis, providing support where required and working to help resolve any issues
  • Assist the administrative team to arrange and administer meetings / conferences /events, including booking venues, the preparation and distribution of papers
  • Under supervision produce accurate letters, minutes, reports and maintain databases etc, as required
  • Under supervision develop and maintain administrative support systems, including bring forward files and manual and electronic filing systems, ensuring that systems are effective in their use and are reviewed regularly
  • To assist with the ordering of supplies as appropriate
  • Assist in the tasks and duties of other staff within the team during periods of staff leave/absence to ensure that an effective quality service is maintained at all times and contributing to the work of the team
  • To record and securely store information relating to confidential matters and enquiries
  • To undertake an annual appraisal to identify any necessary personal development required to meet the objectives of the Team, and to further develop the post-holders’ skills and role
  • The post-holder will be required to undertake essential training as and when required

Responsibilities of the Post Holder:

  • To contribute to the administrative work within the team.

To gain an understanding of how the team functions by providing support as required whilst gaining knowledge and experience and by undertaking training in the following:

  • QCF Certificate Level 2 in Business Administration
  • Technical Certificate
  • Functional Skills (including English level 1, Maths level 1 and IT Level 1)
  • Completion of Employer rights and responsibilities booklet

Other Duties:

  • It is the responsibility of each member of staff to maintain confidentiality at all times
  • Staff must be aware of and adhere to the provisions of the Health and Safety at Work Act and ensure their own safety and the safety of colleagues and patients.Staff must be aware of the action to be taken in the event of fire and must attend fire lectures at lease once a year
  • Staff should be aware of their own individual responsibilities under the Trust Equal Opportunities Policy and ensure that they adhere to the provisions of the policy

Any other duties which may be required from time to time, as discussed and agreed with the Line Manager and Departmental Manager.


This job description is not designed to be an exhaustive list of duties and responsibilities, but represents the current key areas of work. 

The content of this post will be reviewed in consultation with the post holder when necessary and in line with service developments.

Communication and Working Relationships;

To communicate as appropriate with a range of internal and external stakeholders and partners including (depending on location):


  • Nottinghamshire Healthcare NHS Trust staff, including IT support
  • Human Resources
  • Estates and Facilities
  • Finance
  • Workforce staff, etc


  • Health and Social Care Organisations across Nottinghamshire
  • Other external agencies and organisations associated with the Nottinghamshire Healthcare NHS Trust
  • The local population

Requirements and prospects

Desired skills

  • Organisational Skills
  • Use of electronic patient information systems, Microsoft packages (eg. Outlook email, Word and Excel), SharePoint
  • Deal with confidential patient information
  • Ensure timely and appropriate inputting and retrieval of information from databases.
  • Use of reference materials regarding national legislation (eg. Data Protection Act 1998, Access to Health Records Act 1990)
  • Work within timescales (as mandated within legislation Data Protection Act)
  • Ability to use own initiative
  • Good telephone manner

Personal qualities

  • Good communication skills and ability to communication with staff, patients, members of the public, external agencies (eg Police, Courts, Solicitors, other health and social care providers)
  • Ability to understand and communicate, with support, legislation as required within the service

Qualifications required

  • Good standard of general education to GCSE level (or equivalent) to include GCSE in English and Maths at Grade C or above
  • IT literate

Future prospects

You will develop skills and knowledge throughout the apprenticeship. There are employment opportunities to progress with this employer. This employer is committed to training employees in higher level qualifications.

Things to consider

All shortlisted applicants will be subject to a DBS check. From 1st October 2016 The National Minimum Wage (NMW) rate for apprentices is £3.40 per hour. From April 2017 this rises to £3.50 per hour. This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

About the employer

About us We are a major provider of mental health, intellectual disability and community healthcare services for the people of Nottinghamshire. We see about 190,000 people every year. Our 9000 staff carry out a wide range of roles, working together to provide integrated and coordinated care and support to those using our services. Some of our patient facing staff include: mental health nurses psychiatrists social workers healthcare support workers health visitors school nurses allied health professionals (including occupational therapists, and speech and language therapists) psychologists district nurses community nurses learning disability nurses physical healthcare nurses We have an annual budget / income of over £400 million. With that we provide services across the county for people with mental health needs, with needs relating to drug or alcohol dependency, mental and physical health services for people with intellectual disabilities and community physical healthcare. We also provide secure mental health services.


Nottinghamshire Health Care NHS Trust


Gosforth Road


DE24 8HU

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Training provider

Training will involve working alongside the administrative staff within the different areas of the department, working under supervision.

Apprentices will work towards the following qualifications:

  • QCF Certificate in Business Administration Level 2
  • Functional Skills in Maths, English and IT Level 1
  • Employee Rights and Responsibilities

Apprenticeship framework

Business and Administration

Training provider

Prostart Training

Applications for this apprenticeship are being processed by Prostart


Nina Ricci 0115 9468182

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Closing date: 26 Feb 2017