Apprentice Customer Service Consultant PICKFORDS MOVE MANAGEMENT LIMITED

Grow territory revenue within the brand image and deliver profitable revenue in line with margin expectation and targets. In conjunction with the Group Sales Manager, identify, establish and develop a successful OBS process, method and strategy to effectively service the Group’s requirements

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Closing date: 31 Aug 2017

Apprenticeship summary

  • Monthly wage

    £750.00

  • Working week

    Monday-Friday 9am-5.30pm

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    04 Sep 2017

  • Date posted

    14 Mar 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001167993

  • Positions

    1 available

  • Complete customer surveys via telephone and self survey information
  • deal directly with customers either by telephone, electronically or face to face
  • respond promptly to customer inquiries
  • All enquiries/quotations to be recorded in Navision
  • Prepare and submit quotation to customer.
  • Follow up all jobs to conclusion and maintain records in Navision.
  • Managing large amounts of incoming calls
  • Identifying and assessing customers’ needs to achieve satisfaction
  • Handle complaints, provide appropriate solutions and alternatives within the time limits;
  • follow up on customer interactions
  • maintain customer databases
  • set up new customer accounts

 

 

 


Requirements and prospects

Desired skills

  • Previous sales experience.
  • Good negotiating and influencing skills.
  • Excellent communication skills both written and verbal.
  • PC literate
  • Ability to build alliances and maintain relationships.
  • Ability to understand both customer and competitive environment.
  • Good networking skills.
  • Commercial awareness

Personal qualities

  • Consultative Skills – understanding customer requirements and competitive environment
  • Selling skills and concepts – Influencing, listening, questioning, negotiating and gaining commitment)
  • Organised
  • Ability to work under pressure and deliver to deadlines
  • Flexible
  • Proactive
  • Approachable

Qualifications required

GCSE grades A-C English and Maths or equivalent

Future prospects

The employer will review the Apprentices’ employment on successful completion of their qualification. There may be scope to progress to an advanced apprenticeship.

About the employer

Our client is a fantastic national brand who specialise in removals and storage, offering a full range of professional removals and storage services for home and business. They are currently looking for candidates to join their trainee management programme with in branches in Nottingham. Providing a portfolio of services to a diverse range of clients, they are looking for a dynamic individual who is passionate about customer service and who has a proven track record of taking ownership and going the ‘extra mile’ ensuring ultimate customer satisfaction.

Employer

PICKFORDS MOVE MANAGEMENT LIMITED

Address

2 Pentrich Road

Giltbrook Industrial Park

Giltbrook

Nottingham

NG16 2UZ

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Training provider

Customer Service Apprenticeship.

For the NVQ you will build up a portfolio, which is a collection of examples or evidence of your work that demonstrates your skills and ability, such as a work diary, photos, statements from your employer and colleagues and examples of completed tasks. There are knowledge based units which are assessed through exams (either on-line or written). The Functional Skills are assessed through on-line tests.

These qualifications cover Levels appropriate for learners at any stage of a career in Customer Service, from those who are just starting out - handling customer queries - to those responsible for an organisation's overall customer-service strategy - analysing customer feedback and planning improvements.

Level 2 will suit you if you have some experience in customer service and are able to handle more difficult customers. You are looking to improve your own skills and become more involved in making improvements to your team's level of customer service.

The successful candidate will be allocated an assessor from Peopleplus who will guide them through the qualification and it requirements. There is no day release involved and Assessor visits take place once a month. Apprentices will be required to produce work in their own time.

Apprenticeship framework

Customer Service

Training provider

PEOPLEPLUS GROUP LIMITED

Applications for this apprenticeship are being processed by Avanta

Contact

Zahara Ahmad 07590417504 Zahara.ahmad@peopleplus.co.uk


Before you apply

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Closing date: 31 Aug 2017