Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Shipping Clerk Apprentice Evergreen Marine (Uk) Ltd

Excellent opportunity working for an established Shipping Company with 50 years of experience on the maritime industry. You will be part of a busy and energetic Customer Service Department, which communicates directly with our customers and other departments within Evergreen (UK) Ltd.

Sign in to apply

Closing date: 30 Sep 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Business hours: from 08:30 to 17:00 Monday through Friday. Exclusive of a daily one-hour unpaid lunch break.

    Total hours per week: 37.50

  • Expected duration

    16 months

  • Possible start date

    03 Oct 2022

  • Date posted

    21 Jun 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    3 available

CSD-IM1: (Charges, Invoicing, Docs & ETA’s)

  • Import manifest production and despatch
  • Import cargo release via merchant, carrier or agent haulage
  • Import haulage booking
  • Invoicing
  • Responding to import invoice queries
  • Import OBL receipt
  • VIP customer credit control
  • Handling telephone enquiries

CSD-IM2: (Credit Control & Detentions)

  • Credit control - GB accounts
  • Outstanding chasing as directed by management
  • Cargo insurance claim co-ordination
  • Customer account profile maintenance
  • Import overdue tracing and chasing
  • 3rd country OBL receipt
  • Import merchant haulage DT invoicing
  • 3rd country payment invoicing and collection
  • Handling telephone and email enquiries

CSD-EXP: (Export Documents)

  • Documentation: Produce Bills of Lading/Sea waybills/certificates for export bookings
  • Manifest: Check and send vessel manifests for all shipments from UK
  • Invoices: Issue Export invoices which are payable at London
  • Correctors: Issue manifest corrections as required for changes on UK shipments.
  • Customer Helpline: Handling customer’s queries regarding export matters

CSD-TFC: (Export Bookings)

  • Take bookings – Input booking in system
  • Haulage –Input booking and check with LOG-IMS for equipment/haulage availability
  • Extra Charges – Advise customers of any additional charges incurred (e.g. vehicle detention or wasted costs)
  • Invoice – Invoice customer for extra charges and chase payment for non-credit customers
  • Damaged container – liaise with customer if container damaged at load site
  • Car shipments – Provide V5 to the police for checking
  • Web bookings – Assist customers with web booking queries
  • Customer Helpline: Handling customer’s queries regarding export matters

You will be part of a busy and energetic Customer Service Department, which communicates directly with our customers and other departments within Evergreen (UK) Ltd.

There are four customer service sections in total, each with their own unique job functions.

Requirements and prospects

Desired skills

  • Computer literate – essential
  • Good communication skills with others, both verbally and written

Personal qualities

  • Positive can-do attitude
  • Ability to manage time effectively
  • Friendly
  • Outgoing
  • Team player

Desired qualifications

5 GCSEs at grades A*-C/9-4 (or equivalent) including maths and English.

Future prospects

Possible future position at the company providing vacancy is available and apprentice successfully completes course. Company reserves the right to withdraw offer if course is not completed.

Upon successful completion of course and providing available vacancy, apprentice will be entitled to a pay increase.

Things to consider

Apprentices will be eligible (but not guaranteed) for a yearly salary increase review and company bonus.

Free canteen lunch provided.

Free access to company gym.

Company Private Medical Insurance (after completion of probationary period).

About the employer

Evergreen Marine (UK) Ltd. is a UK-flag container shipping company with headquarters based in London. Established in January 2002, initially under the name Hatsu Marine Limited, the company is part of the Evergreen Group which is a multi-billion-dollar global business embracing shipping, aviation and leisure industries.

Evergreen Marine (UK) Ltd has taken a strong lead on the environment implementing more eco-friendly “green vessels” designed to minimise their impact on the environment. Furthermore, they are committed to high standards of training, both for its seafaring and office-based staff.


Evergreen Marine (Uk) Ltd



Euston Road



You must have JavaScript enabled to view a map of the location


Training provider


Applications for this apprenticeship are being processed by Skills Training UK Ltd


Josh Morgan 07881372296

Level 2 Customer Service Practitioner apprenticeship standard.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.