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Customer Service Apprentice SEP INSURANCE SERVICES LIMITED

The role requires a hard-working, organised individual who is eager to learn and progress into a sales environment long term.

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Closing date: 30 Sep 2022

Apprenticeship summary

  • Weekly wage

    £180.38

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    9am – 5pm Monday – Friday

    Total hours per week: 37.50

  • Expected duration

    21 months

  • Possible start date

    10 Oct 2022

  • Date posted

    13 Jun 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001848377

  • Positions

    1 available

Main duties will include:

  • Taking inbound calls and making outbound calls to customers searching for the most competitive insurance quotations to suit their needs.
  • The candidate after gathering all information will run the information through a panel of insurers and then present and sell the benefits of the policy to the client.
  • Dealing with all different customers from different industries.
  • Customers who enquire about insurance via website or third party lead providers will leave contact information and we will require candidate to call them and confirm quote stage
  • Use data of phone calls, emails, face to face contacts with customers.
  • Any foot traffic coming through the front door to liaise with for face to face communication and service.
  • System and processing for appointments for staff members to go to do the sale.
  • Administration & renewing existing customer policies,
  • Based in Bootle office with all other staff members, will allow for other duties and tasks to be completed as being a team player is vital.
  • Ensuring documents and trackers are kept up to date to comply with GDPR purposes

Requirements and prospects

Desired skills

  • Excellent customer service skills.
  • Quick fast paced problem-solving ability.
  • Good IT skills and a confident communicator.
  • Have the ability to make fast, informed decisions.
  • Good sales, negotiation and persuasion skills.
  • Excellent organisational and prioritisation skills with a strong attention to detail.
  • Have a desire to develop skills and experience within the insurance industry.
  • The Ability to deal with challenging customers and third party insurers.

Personal qualities

  • Reliable.
  • Motivated self-starter.
  • Positive can-do attitude.
  • Naturally empathetic and the ability to connect with people.
  • Passionate about working as part of a team.

Desired qualifications

  • GCSE's (or equivalent) A*-C in both English and Maths.

Future prospects

  • Excellent progression for the right candidate.
  • Potential to earn a healthy bonus.

About the employer

SEP Insurance are a fast growing insurance brokerage with access to some of the biggest insurance companies in the UK. Focused mainly on wheels based insurance for commercial clients.

Employer

SEP INSURANCE SERVICES LIMITED

Address

10

Berry Street

Bootle

L20 8AT

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Training

Training provider

ASSET TRAINING & CONSULTANCY LIMITED

Applications for this apprenticeship are being processed by Asset Training & Consultancy Ltd

Contact

Emily Coppack 07903 612947 emily@assettraining.co.uk

  • Level 2 Customer Service Practitioner Apprenticeship Standard
  • End Point Assessment (EPA)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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