IT Technical Support Apprenticeship Egress Software Technologies Limited

Our Client, provides a platform of encryption services to the Public Sector and commercial organisations. The company is a rapidly expanding, vibrant organisation and you will be joining a team of highly skilled technology specialists. They are looking for an ambitious individual looking to take their first steps on a IT Security career path.

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Closing date: 25 Aug 2017

Apprenticeship summary

  • Annual wage

    £10,400.00

  • Working week

    Monday - Friday 9am - 5pm

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    29 Aug 2017

  • Date posted

    03 Feb 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number

    VAC001166352

  • Positions

    1 available

Our Client, provides a platform of encryption services to the Public Sector and small, mid-size, and enterprise commercial organisations. The company is a rapidly expanding, vibrant organisation and you will be joining a team of highly skilled technology specialists.  

They are looking for an ambitious individual looking to take their first steps on a software-based IT Security career path.

Key Duties:

  • Providing first line telephone support to business end users
  • Performing testing and quality assurance on the complete range of the company’s following stringent testing procedures
  • Answering questions related to the company products and services and escalating when necessary
  • Promoting the company’s products, services and training through education and empowering their customer base

Requirements and prospects

Desired skills

  • Ability to work independently and maintain a high degree of self-motivation
  • Team work skills
  • Organisational skills
  • Good written and oral communication skills
  • Passion for customer support

Personal qualities

  • Adaptability and flexibility
  • Professionalism
  • Positive attitude and energy
  • Mathematical or scientific mind and can explain complex issues in simple terms
  • Exposure to the following technologies would be desirable, Microsoft office, Windows, Mac, HTML, JavaScript and CSS

Qualifications required

5 GCSE's (ideally A* - C) including Maths and English or equivalent.

Future prospects

Tech and digital professionals in London earn an average salary of £52,500 per year, so this Apprenticeship could be the start of a very promising and profitable career. After the Apprenticeship Over 90% of our Apprentices move on to permanent full time employment in the tech industry. There are also opportunities to extend your training with a higher-level Apprenticeship programme. Just IT have already helped over 1000 young people kick-start their tech and digital careers with an Apprenticeship.

Things to consider

From 1st October 2016 The National Minimum Wage (NMW) rate for apprentices is £3.40 per hour. From April 2017 this rises to £3.50 per hour. This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

About the employer

Our Client, provides a platform of encryption services to the Public Sector and small, mid-size, and enterprise commercial organisations. The company is a rapidly expanding, vibrant organisation and you will be joining a team of highly skilled technology specialists.

Employer

Egress Software Technologies Limited

Address

Unit 23

Quadrant Business Centre

135 Salusbury Road

London

NW6 6RJ

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Training provider

You will also receive full training and support from the Just IT Apprenticeship team to increase your skills.

Your training will include gaining internationally recognised Level 3 IT qualifications such as:

  • CompTIA
  • Windows
  • Windows Server 2012

Apprenticeship framework

IT, Software, Web & Telecoms Professionals

Training provider

JUST I.T. TRAINING LIMITED

Applications for this apprenticeship are being processed by Just I T Training Limited


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Closing date: 25 Aug 2017