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Education Apprentice Wye Valley NHS Trust

To ensure the smooth and efficient running of the Education and Development Centre. To provide a high standard of reception duties to support the wider staff at WVT NHS who require support from the Education and Development team. To provide full clerical support to the team and provide support to the Practice Education team

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Closing date: 06 Jul 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday – Friday 9am – 5pm

    Total hours per week: 37.00

  • Expected duration

    15 months

  • Possible start date

    14 Jul 2022

  • Date posted

    13 Apr 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

To ensure the smooth and efficient running of the Education and Development Centre. To provide a high standard of reception duties to support the wider staff at Wye Valley NHS Trust who require support from the Education and Development team. To provide full administrative and clerical support to the Education and Development Centre team in relation to trust corporate induction and provide support as necessary to the Practice Education team to support with nursing education.   

Administrative responsibilities:

  • To act as receptionist and welcome, assist and direct staff members in accessing their appropriate training session in the Education and Development Centre in a courteous, efficient and effective way
  • To support the education team with all administrative processes relating to staff inductions, placement activities and course attendance
  • Provide the education administration manager with administrative support in the facilitation of corporate induction
  • Ensure the education and induction mailbox are closely monitored throughout the day and annotate when tasks have been actioned
  • Liaise with recruitment in booking of full trust induction for new starters and confirming attendance
  • Chasing DNA’s and appropriately informing of DNA’s in relation to Induction
  • Issuing of staff ID badge as part of Corporate induction programme  
  • Sizing and ordering uniforms through use of Integra
  • Update training forms on ESR, group and book people dependent upon their compliance needs
  • Ensure all answerphone messages are dealt with frequently and in a timely manner
  • Collate and input course registers into ESR in an accurate and timely manner
  • Request, collate and input course feedback in an accurate and timely manner
  • Input mandatory training certificates/competencies into ESR in an accurate and timely manner to enable production of accurate training reports for the board and managers
  • Ensure rooms are organised in a timely manner ahead of training and left neat and tidy, windows closed and any literature/training material disposed of accordingly
  • Sort EDC post and redirect if necessary
  • Handling difficult situations in a calm and professional manner
  • General reception/administrative duties to include maintenance of spreadsheets, databases, course attendance registers
  • Prioritise own workload and maintain resources efficiently and effectively, ensuring quality within personal limits of competence
  • Managing and ordering of stationery supplies for the department.
  • To be flexible with work pattern and to cover staff shortages due to sickness or annual leave
  • To report as soon as possible all hazards and defects and take appropriate action where applicable
  • Replenish and maintain education resources/materials in the centre and on the information stand


Requirements and prospects

Desired skills

  • Knowledge of ESR Learning Management System

Personal qualities

  • Team player
  • Flexible and adaptable approach
  • Willingness to learn and develop new skills

Desired qualifications

  • GCSEs Grade C/4 or above including maths and English or equivalent

Future prospects

  • The post holder will network with many staff across the trust as part of this role.

Things to consider


Education & Development Centre

Hereford County Hospital

Union Walk



About the employer

Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT and the George Eliot Hospital NHs Trust.


Located on the bored with Wales in the shadow of the black mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.


We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we’d want for our family and friends.

We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.

Our values – Care, Accountability, Respect, and Excellence – are at the heart of all we do. We believe in providing the right care in the right place at the right time… all the time.


Wye Valley NHS Trust


Hereford County Hospital

Stonebow Road



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Training provider


Applications for this apprenticeship are being processed by Herefordshire Group Training Association


Hayley Grismond 01432377010

HWGTA will be your training provider throughout your apprenticeship and will support you whilst on programme.

You will have monthly visits from your assigned Monitoring Officer who will set you work, analyse your development, and discuss training sessions. Formal training is delivered at our centres, located in either Hereford (HR4 9SX) or Worcester (WR4 9GN), and will prepare you for your End Point Assessment to gain your qualification.

If studying Business Administration/ Customer Service standard, you will mostly be in the workplace gaining off the job training and will be required to attend training sessions.

Additional training for functional skills in English and maths will be undertaken if a need is identified.

Optional 5-day team building residential course (usually held in April).

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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