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Apprentice Call Handler JCT600 LIMITED

Do you have a passion for all things automotive? Could you deliver a great standard of customer service? Then it’s time you considered a career with JCT600. We are looking for passionate individuals with a love of all things that drive.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 04 Oct 2022

Apprenticeship summary

  • Weekly wage

    £192.40 - £380.00

  • Working week

    40 hours per week. The customer service centre is open between the hours of 08:00 -18:00 Monday to Friday and 08:30 – 14:00 Saturdays.

    Total hours per week: 40.00

  • Expected duration

    14 months

  • Possible start date

    11 Oct 2022

  • Date posted

    11 Apr 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001842641

  • Positions

    1 available

As an apprentice call handler you will divide your time between actively completing your NVQ studies and being the first point of contact for our customers with the aim of successfully converting this into a booking opportunity. You will be working in our customer service centre, addressing customer’s queries via telephone, email and live chat. The calls you will receive will be varied.

In this role you will also learn the importance providing all our customers with details of appropriate advice and services in line with our duty of care obligations. You will be required up update and maintain our customer data bases.

On the job training is provided and you will be paired up with an experienced advisor. 20% of your working hours will be spent studying a level two standard NVQ.

The customer service centre is open between the hours of 08:00 -18:00 Monday to Friday and 08:30 – 14:00 Saturdays.

Key responsibilities:

  • Personify the Company Values and live the Company Strategy in all aspects of your role
  • Ensure the highest standard of courtesy and integrity when interacting with customers and members of the public, putting yourself in the customers’ shoes in order to deliver the highest level of customer experience
  • Obtaining and increasing the value of bookings
  • Identifying required work or services in line with manufacturer requirements and our duty of care obligations
  • Actively set out to achieve and exceed departmental objectives
  • Ensure all Brand standards are adhered to at all times
  • Accurately record customer and vehicle information ensuring the data is up to date in order that customers can be prospected to secure repeat and incremental business
  • General office duties
  • Building customer relationships

Requirements and prospects

Desired skills

  • Communication
  • Customer focus
  • Team working
  • Relationship building
  • Problem solving

Personal qualities

We require people who want to be the best. Wanting to be the best is not enough though. You must also have the skill, attitude and energy to help us make it happen. How you contribute to our positive culture, our desire to give something back to the community, and how our colleagues feel about their roles is hugely important to us.

In addition to the above, this role also requires you to have the following:

  • We are looking for someone who loves to talk
  • Someone who is confident when using IT / multiple systems at once
  • Self-driven and wishes to develop & progress within a busy environment
  • Excellent telephone manner with the ability to quickly build rapport with, and inspire confidence in customers
  • A tenacious approach with the ability to recognise and act upon opportunities when they arise
  • Motivated by working to targets / deadlines
  • A customer centric approach, always striving to deliver service above customer expectations
  • Strong organisational and time management skills
  • Team player – able to work both alone and as part of a team

Desired qualifications

  • GCSE (or equivalent) maths and English at grade D/3 or above desirable but not essential

Future prospects

  • This is a fantastic opening to gain permanent employment in a varied and ever expanding industry. JCT600 has an enviable reputation for well trained, high quality staff and this is a career opportunity not to be missed

Things to consider

  • Please note that the wage does vary depending on age, see further details below: Candidates aged Under 18 £4.81 per hour (£192.40 per week) Candidates aged 18-20 £6.83 per hour (£273.20 per week) Candidates aged 21-22 £9.18 per hour (£367.20 per week) Candidates aged 23+ £9.50 per hour (£380 per week). These hourly rates are significantly higher the National Apprenticeship Rate and would continue to increase as you are progressing within this exciting company

Our Mission:

  • It is our ambition to make JCT600 the best place to work. We aim to treat our colleagues with respect and support their development. Everyone connected with JCT600 contributes to our success, cares about performance and strives to be the best they can be. This creates a sense of fun, caring and teamship which is unrivalled in its industry. Our ambition is also to make JCT600 the best place shop. It feels different. Our people care about customers and show genuine interest in them as individuals. We don’t want them to feel processed. Because our teams are great and customers are delighted it follows that JCT600 will become the best dealer partner a Brand could hope for. We can invest, we perform well and our people are a pleasure to deal with. JCT600 simply want to be the best people to do business with

About the employer

A family business at heart…. With a history that stretches back 75 years, JCT600 has come an incredibly long way since it started life as a single garage on Sticker Lane in Bradford. Four generations later, and JCT600 remains a proud family business, despite now being one of UK's largest and most highly respected motor retailers. JCT600 represents 25 of the world's most iconic brands at more than 50 locations throughout Yorkshire, Lincolnshire, Derbyshire, and the North East, and yet its ambition remains the same as ever – to be the best, not necessarily the biggest. But a company can’t be successful without its people, and the success of JCT600 is firstly down to its colleagues, and ultimately down to its customers. Decades of building relationships and trust with countless customers has helped make JCT600 what it is today. A business that is proud of its Yorkshire grounding and northern roots, with vast experience of selling the right cars to the right people, buyers continue to return to JCT600 thanks to its approachable, friendly attitude to motor sales and servicing. But it’s not all about business. JCT600 is proud to support its community, with continued sponsorship of sports teams such as Bradford City AFC, as well as work in support of its annual nominated charity. This year, that charity is Ben, a wonderful, invaluable support to every single colleague in the automotive industry.

Employer

JCT600 LIMITED

Address

Broombank Road

CHESTERFIELD

S41 9QJ

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Training

Training provider

LEARNING SKILLS PARTNERSHIP LTD

Applications for this apprenticeship are being processed by Learning Skills Partnership

Contact

Holly Parkinson 07432840539 holly.parkinson@lsprecruit.com

Customer Service Practitioner Level 2 Apprenticeship Standard:

  • This apprenticeship is delivered through work based learning, this means that all training is done at the workplace eliminating the need to attend college
  • The successful candidate will be allocated an assessor who will visit on site every 4-6 weeks and deliver all of the training to gain the qualification and provide the resources to complete work between visits

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Employer's Application Instructions

To apply for this vacancy please click 'Apply now' and you will be redirected to the GetMyFirstJob website where you will be required to submit an application. If this is your first visit to GetMyFirstJob you will be required to register on the website, please complete all fields upon registration and ensure you attach a copy of your CV.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 04 Oct 2022