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Admissions & Customer Enquiries Apprentice South Essex College

From representing the College at events, interviews and tours, leading through to advising customers via phone and email enquiries, you will play an important role in an externally focused team, demonstrating outstanding customer service at every stage.

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Closing date: today

Apprenticeship summary

  • Weekly wage

    £180.38

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Thursday 8.30am – 5.00pm Friday 8.30am – 4.30pm 1 hour unpaid lunch break per day

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    01 Oct 2022

  • Date posted

    04 Apr 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001841491

  • Positions

    1 available

The Admissions and Communications Centre teams are the central point of contact for further education applicants and college customers, which includes key influencers such as parents, schools and Local Authorities. From representing the College at events, interviews and tours, leading through to advising customers via phone and email enquiries, you will play an important role in an externally focused team, demonstrating outstanding customer service at every stage. Daily duties to include, but not be limited to;

  • Deal with incoming enquiries and provide a fit-for-purpose and highly effective service to applicants, schools, parents and other stakeholders using a range of channels
  • Signposting stakeholders to appropriate professional bodies, authorities and/or internal departments to assist them in their enrolment
  • Attend Admissions events, such as interviews, assessments and transition days
  • Maintain excellent relationships with applicants, schools, parents and other stakeholders, guiding them throughout the applicant journey
  • Timely progression through the application process in line with the Admissions Policy, assisting and following up with departments where necessary
  • Liaise closely with wider College teams and work collaboratively where required
  • Monitor course information and Admissions content on the website and prospectus to ensure clear and correct
  • Filter and transfer (where appropriate) enquiries to their destination and take messages for College staff
  • Make outgoing calls for research and other exercises
  • Assist in the enrolment and progression of students
  • Travel between the College’s campuses as required with another member of the team
  • Carry out any other such duties as may reasonably be required by the Learner Recruitment & Admissions Manager and Director of Management Information Systems

Requirements and prospects

Desired skills

  • Good customer service skills
  • Good telephone manner

Personal qualities

  • Willingness to learn
  • Team player
  • Polite

Desired qualifications

GCSE English and maths Grade 4/C or above, or level 2 equivalent.

Future prospects

Possibility of a full time position within the team and an opportunity to progress.

Things to consider

Post-holders will be required to support the team by working some evenings in order to represent at internal and external events alongside another member of the team. Additional time worked will be renumerated in time off in lieu.


About the employer

The College was founded in 1899 as an art school and was renamed later as the Junior Day Technical School. It was then restructured to include commercial and industrial provision such as plumbing. The College became South East Essex College of Arts and Technology (SEECAT) in 1991.

In 2004, the College relocated to the campus in the centre of Southend. On 1 January 2010, the College formally merged with Basildon and Thurrock College and was renamed South Essex College of Further and Higher Education.

In 2013 The Forum Southend-on-Sea opened which has an area dedicated to South Essex on the third floor. This area accommodates our Higher Education provision.

in 2014 our Thurrock campus relocated to a new building in the centre of Grays.

In 2019 the College opened a new campus in Stephenson Road, Southend, which specialises in engineering and construction.

In February 2019 the College merged with PROCAT, a specialist engineering and construction provider based in Basildon, Canvey Island and Ilford.

In 2020, the college formed a partnership with The National College Creative Industries (NCCI) Ltd and Access Creative College to provide a stronger offer for both young and adult students wishing to train for a career in the creative industries at The Backstage Centre in Purfleet, Essex.

In 2021, South Essex College opened their new Centre for Digital Technologies in Basildon town centre.

Employer

South Essex College

Address

Prospects House

Luckyn Lane

BASILDON

SS14 3AX

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Additional location information

South Essex College Admissions Team Luckyn Lane Campus Basildon Essex SS14 3AX

Training

Training provider

SOUTH ESSEX COLLEGE OF FURTHER AND HIGHER EDUCATION

Applications for this apprenticeship are being processed by South Essex College

Contact

Diane Ridgley 07855701273 diane.ridgley@southessex.ac.uk

Level 2 Customer Service Practitioner Apprenticeshi Standard

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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