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Customer Service Advisor/ Customer Service Specialist FLEETLINE COACHWORKS LIMITED

Our ideal candidate will have a professional and confident manner who can also keep calm under pressure. You will be working as part of a team but will need to be able to work independently. You will be expected to take some payments, answer the phone, greet customers and general administration/housekeeping duties.

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Closing date: 30 Oct 2022

Apprenticeship summary

  • Annual wage

    £12,187.50

  • Working week

    Monday to Friday 8:00 - 17:00 (subject to candidate and college hours)

    Total hours per week: 37.50

  • Expected duration

    18 months

  • Possible start date

    01 Nov 2022

  • Date posted

    01 Apr 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001841028

  • Positions

    1 available

We're looking for an Apprentice Customer Service and front of house person...
Our aim at Fleetline is to constantly improve the experience for our customers and the service they receive from us.

Within this role you will play a key part in the Customer’s experience – you are often the first and last impression the Customer has of our multi-Manufacturer approved paint and body centre and we want it to be a good one


This is a great opportunity to join a hard-working team in a dynamic and fast moving industry and be part of one of the leading Car Body Repair Centres in the UK.

Duties include but not limited to: 

  • Being the first point of contact for Customers
  • Responding to Customer queries (face to face, via telephone and email)
  • Handling some payments
  • Upselling the range of products/services that we offer
  • Develop an exceptional knowledge of the services and facilities that we offer
  • Ensure there is always a clean and safe environment
  • Increase Customer loyalty by delivering a professional and personal service

Requirements and prospects

Desired skills

  • Communication and customer service skills
  • Impressive attention to detail
  • Ability to prioritise to meet deadlines
  • Be a good team player
  • Confident on Excel and word

Personal qualities

  • Hardoworking
  • Teamwork

Desired qualifications

  • English and Maths GCSE
  • Computer Literacy
  • Good telephone manner

Future prospects

TBD


About the employer

Fleetline Coachworks was founded by Nick Boret in 1981 in Battersea, South London. We soon moved to Merton and then finally to our last location in Progress Way, Croydon in 1986 where we continued to expand our operations, becoming one of London and the South East’s leading Accident Repair Centres by offering new and exciting car repair services to all motorists, fleet customers and the corporate sector. In February 2017 we moved again to our brand new purpose built state of the art bodyshop where we are today...

 

We pride ourselves on the quality of the work that we carry out and the levels of service that we offer to our customers. Fleetline Coachworks are proud to have been awarded a BSI Kitemark 10125 which governs all aspects of car bodywork repairs ensuring that all work that we undertake meets the highest standards in areas such as quality of the repairs, of the materials and repair methods used. We are also members of the good garage scheme and have recently been given a bronze award for our Eco Friendly Repair methods

 

Our state of the art facilities allow us to repair most makes and models of vehicles including specialist vehicles such as refrigerated vans, minibuses, light commercials and hybrid vehicles as well as offering a full range of mechanical and electrical repair services in our workshops. We constantly strive to improve on all areas of our business by having an active training program for our staff, and by offering a mentoring program for people interested in the bodywork repair industry

 

Employer

FLEETLINE COACHWORKS LIMITED

Address

5

Commerce Way

Croydon

CR0 4XA

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Training

Training provider

BROMLEY COLLEGE OF FURTHER AND HIGHER EDUCATION

Applications for this apprenticeship are being processed by Bromley College of Further & Higher Education

Contact

Whitney Kontoh Afful 07825417938 whitneykontoh.afful@lsec.ac.uk

 Training Provider: BROMLEY COLLEGE OF FURTHER AND HIGHER EDUCATION

 

On programme Training:

  • Level 3 Customer Service Specialist Apprenticeship Standard
  • Level 2 Functional Skills in English and Maths
  • Institute of Apprenticeship Certificate

 

End point assessment

  • Work-based Project (written report) supported by an interview 
  • Practical Observation with Q&As
  • Professional Discussion (supported by portfolio of evidence)

Please be advised of the following mandatory eligibility requirements for undertaking an Apprenticeship in England.

  1. You have lived in the UK or EEA for the last three years.
  2. You have a UK National Insurance number

Apprenticeship standard

Customer service specialist

Level 3 (A level)


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