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Customer engagement (by phone and email). Liaise with manufacturers, answer queries and resolve discrepancies. Planning loads and booking deliveries Coordination with other departments. Assist Accounts with invoicing and filing Maintain regular engagement with drivers and porters, ensure deliveries run smoothly.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 11 Oct 2022

Apprenticeship summary

  • Weekly wage

    £177.97 to £351.50

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday - Friday. Hours to be disclosed.

    Total hours per week: 37.00

  • Expected duration

    18 months

  • Possible start date

    12 Oct 2022

  • Date posted

    30 Mar 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

F Edmondson & Sons - Terms of Reference (TOR) - Traffic Clerk / Admin Support F Edmondson Freightliners Ltd operate in a highly regulated international road transport environment. From vehicle management, health and safety to compliance with national and international road traffic regulations. It is paramount that all employees understand their role and the company expectations placed upon them. The principal goal is to provide a first-class delivery service to premium furniture manufacturers and their customers. Treat all equipment and furniture with respect; your actions reflect on our business. All staff must operate within company policy and directives. Key Accountabilities.

Duties include:

  • Ensure you and those around you operate in a safe manner; all warehouse staff, office staff, drivers, porters and visitors should be made aware of any risks
  • Ensure appropriate work wear and safety equipment is worn by you and all others at risk to injury or harm, whether staff or visitors
  • Ensure furniture is handled carefully with specific handling instructions advised to the Warehouse Manager and Team Leaders
  • Follow directions and guidance from the Traffic Manager; ensure tasks are clear before commencing them; if in any doubt, ask
  • Ensure customers are dealt with promptly and politely
  • Review all delivery notes before commencing bookings, ensure contact details are available and correct
  • Upload data to the traffic management system (TMS). Ensure all jobs are correctly inputted in to the TMS and invoiced in a timely manner
  • Assist Accounts with invoicing and filing
  • Advise other Traffic Clerks and the Traffic Manager of any discrepancies; generate possible solutions before presenting the problem. Issues must be closed out with clear communication to all relevant parties (Customer, Traffic Manager, Warehouse Manager, other Traffic Clerks etc.)
  • The Warehouse Manager must be briefed in good time of any particulars with the load: when the truck is expected to depart the depot, trailer / drop box and driver assigned
  • Advise the Warehouse Manager immediately of any late additions or cancellations. Similarly, any discrepancies must be brought to the Warehouse Manager with subsequent actions identified
  • Assist all traffic departments with bookings and load planning
  • Ensure all planning folders are maintained, the Traffic Manager must be made aware of any last-minute changes or urgent requests
  • Maintain regular engagement with drivers and porters; ensure they adhere to company policy and directions and legal regulations, as directed by the Transport Manager
  • Ensure all deliveries made have a proof of delivery (POD) uploaded on to the TMS
  • Any deliveries that fail to occur, must be captured in the TMS and prioritised accordingly. Manufacturers and customers must be engaged via the Traffic Clerk to resolve the failed delivery
  • Manage furniture returns and their swift onward return to manufacturers
  • Liaise with manufacturers, answer queries and resolve discrepancies

Requirements and prospects

Desired skills

  • Understanding of logistics and traffic regulations
  • Proficient IT skills
  • Knowledge of traffic management systems

Personal qualities

  • Punctual
  • Polite
  • Presentable at all times
  • Excellent communication with staff and customers

Desired qualifications

5 GCSEs at grades A*-C / 9-4 (or equivalent) including Maths and English.

Future prospects

Traffic Manager CPC Transport Manager.

About the employer

F Edmondson & Sons are a family run international transport company based in Morecambe, Lancashire. We operate a fleet of Mercedes Benz trucks across Europe and the UK, importing and exporting furniture to retail customers and private homes.

We employ around 100 staff across a variety of roles: drivers, maintenance, warehouse and office staff, with a mix of leadership and management roles.

We pride ourselves on the level of service and personal commitment to our customers with work coming to Edmondson through recommendation.







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Training provider


Applications for this apprenticeship are being processed by Lancaster & Morecambe College


Charlie Helme 01524 521483

Level 3 Business Administrator apprenticeship standard.

  • Relevant training will be provided through Lancaster and Morecambe College
  • Functional Skills may be required if entry requirements not met

Apprenticeship standard

Business administrator

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 11 Oct 2022