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IT Technology Engineer 360 OFFICE LIMITED

We’re looking for an Apprentice Engineer to deploy and manage our Products and Services. This is a mixed role, both field engineer, helpdesk and workshop technician. The ideal candidate will have a keen interest in IT, and an analytical mind with a real problem-solving ability.

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Closing date: 28 Oct 2022

Apprenticeship summary

  • Weekly wage

    £158.73

  • Working week

    Monday to Friday 33 hours a week

    Total hours per week: 33.00

  • Expected duration

    15 months

  • Possible start date

    07 Nov 2022

  • Date posted

    01 Apr 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001840098

  • Positions

    1 available

We’re looking for An Apprentice Engineer to deploy and manage our Products and Services. This is a mixed role, both Field Engineer, helpdesk and workshop technician. The ideal candidate will have a keen interest in IT, an analytical mind with a real problem-solving ability. If you’re excited by helping our end users get the best out of their tech, committed to delivering a great customer experience, our Service team is right for you. Additionally, you’ll provide installation, routine maintenance, and fault repair to a range of office technology products in and around the Yorkshire region.
We are keen to find an individual eager to learn and develop their skills rather than someone with a full range of existing skill sets. For the right candidate we are keen to help you achieve Microsoft Certification as well as Manufacturer training by the likes of Ricoh, Epson & HP.


Responsibilities and Duties

  • Provide routine and emergency fault diagnosis and repair of office technology
  • Provide service to Printer/MFP fleets
  • Maintain detailed records of repairs and maintenance works
  • Maintain and provide an accurate record of stock and parts inventory
  • Assist in the ordering of parts and materials for the ongoing service of office technology
  • Provide setup, commissioning, and delivery of office technology products to locations around Yorkshire and beyond.
  • Train end users in the proper use and training of the hardware and software provided.
  • Maintain accurate records for expenses, mileage, and other relevant information in line with the role.
  • Perform other duties as assigned by your line manager.
  • Perform to KPI's in line with company policy.
  • Influence product development by working closely with our product, marketing, and sales teams to collect and digest user feedback.
  • Contribute to our support documents to ensure they’re clear and accurate, and research and write new content to fill any gaps.
  • Help improve the technical knowledge of our sales team, coaching them on new developments within 360 Office and the wider 360 Office ecosystem

Requirements and prospects

Desired skills

Maintain a laser focus on quality, with top-notch written and spoken communication.

Personal qualities

  • A technical predisposition, and the desire to learn
  • Demonstrable exceptional writing skills and attention to detail
  • A can-do attitude with a focus on delighting users
  • Willingness to work hard with an excellent work ethic

Desired qualifications

Full Clean UK Driving License & Car is required due to client site visits. 

Future prospects

This apprenticeship could give open up the opportunity to progress further in your career.

Things to consider

As part of the role the right candidate will benefit from;

✓ Laptop Computer

✓ Mobile Phone


About the employer

360 Office Ltd are a Yorkshire based Managed Service Provider (MSP) operating out of our Head Office in Hull. We love technology, and love to share what we love with our customers. Offering B2B goods and services which assist businesses in driving down cost and improving efficiencies. We are a new venture offering a customer centric working environment, a keen pricing policy and a large portfolio of Office Services.

Employer

360 OFFICE LIMITED

Address

Network House

Mechanic Lane

Hull

HU3 2DB

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Training

Training provider

THE CHILD CARE COMPANY (OLD WINDSOR) LIMITED

Applications for this apprenticeship are being processed by Impact Futures

Over the course of 15 months, you will learn a broad range of skills that will assist you on your chosen career path. Topics of learning could include providing technical support, managing access and resources, managing users’ expectations and understanding installation and maintenance (these subjects may differ).

Upon successful completion of the apprenticeship programme, you will achieve a Level 3 certification. You will also be able to receive professional RITTech recognition, as well as sitting some industry-recognised qualifications such as Microsoft and CompTIA.

If you do not hold GCSE Maths & English (or equivalent), these will be delivered alongside the apprenticeship programme.

Our delivery of training is through blended learning. Supported by one of our sector specialist tutors, they will deliver teaching sessions using various methods including face to face teaching, Skype, Facetime, telephone and peer virtual classroom whilst using our interactive multi-sensory teaching resources. Teaching sessions are normally bi-weekly or monthly, depending on the learner’s preferred learning style. Additionally, the tutor will provide the support required to ensure the learner enjoys and ultimately successfully achieves their goals and completes their training. We want learners to feel that our team are approachable at any stage of their learning journey.

You will initially take an online assessment that will help us to understand your learning style and needs, then we will tailor your learning experience accordingly. We ensure that you stay on track to complete your programme on time by managing your expectations through our state-of-the-art e-portfolio system. At the end of your programme, your learnt knowledge, skills and behaviours will be assessed by an independent assessor in your end point assessment (EPA).

As part of the apprenticeship, alongside your job role, 20% of your time in work must be dedicated to developing new skills. This can be any time devoted to learning and improving new skills without interruption.

Apprenticeship standard

Information communications technician

Level 3 (A level)


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