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Apprentice Front of House Team Member Pmcd Catering Limited

Appreciate the importance of hospitality behaviours such as personal conduct, being adaptable, using initiative and communicating with a diverse range of people for the role at this family run coffee shop in Neston.

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Closing date: 11 Jul 2022

Apprenticeship summary

  • Weekly wage

    £168.35 to £332.50

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    09:00 – 17:30 across 7 days, exact working schedule to be confirmed.

    Total hours per week: 35.00

  • Expected duration

    14 months

  • Possible start date

    25 Jul 2022

  • Date posted

    18 Mar 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Responsibilities will include:

  • Use clear and engaging communication to establish a good rapport with customers and ask relevant questions to determine their needs 
  • Listen to customers who may wish to just have a chat before ordering 
  • Deliver excellent customer service in line with the business / brand standards with the aim of exceeding customer expectations 
  • Check that customers are satisfied with products and services and act on feedback in line with business procedures 
  • Carefully handle payments, transactions, stock and packaging to minimise unnecessary financial loss 
  • Clearly communicate relevant and useful information on products and services based on a clear understanding of customers’ needs 
  • Communicate thoroughly with kitchen team 
  • Show initiative during quiet periods to carry out prep and ad-hoc tasks 
  • Support team members to ensure that the products and services delivered are of a high quality, on time and meet customer expectations in line with business needs 
  • Learn how to assist special need customers – such as people living with dementia during our monthly Memory Cafes 
  • Learn to work with staff with special needs – such as our team member who is an adult with Down Syndrome and works with us via WorkFit
  • Use technology appropriately and efficiently in line with company policy in a way that supports customer service and ensure that faults and maintenance issues are reported promptly 

Requirements and prospects

Desired skills

  • Previous experience working in restaurant would be desirable 
  • Good organisation skills 
  • Effective and verbal communication skills

Personal qualities

Friendly and approachable, always with a smile and can-do attitude.

Desired qualifications


  • Good level English & maths (or equivalent)

Future prospects

Could progress to supervisory training upon completion.

Things to consider

This position is challenging and fast paced but rewarding within a strong team.

About the employer

Family run coffee shop.


Pmcd Catering Limited


10 The Cross


CH64 9UB

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Additional location information

The Blue Bicycle coffee shop


Training provider


Applications for this apprenticeship are being processed by Cheshire College South and West


Claire Garner

The candidate will follow a Level 2 apprenticeship programme and study towards a Level 2 Hospitality Team Member apprenticeship standard.

This training will be structured and delivered by Cheshire College – South & West.

If the candidate does not hold GCSE grades A-C (9-4) or equivalent, they will be required to complete a Level 1 Functional Skills in the relevant subjects. 

Additional online 5 x 1 hr courses to be completed in line with all employees including fire extinguishers and allergen training. 

Apprenticeship standard

Hospitality team member

Level 2 (GCSE)

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