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Apprentice Front of House Team Member Pmcd Catering Limited
Appreciate the importance of hospitality behaviours such as personal conduct, being adaptable, using initiative and communicating with a diverse range of people for the role at this family run coffee shop in Neston.
Closing date: 11 Jul 2022
Apprenticeship summary
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Weekly wage
£168.35 to £332.50
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
Minimum Wage Rates -
Working week
09:00 – 17:30 across 7 days, exact working schedule to be confirmed.
Total hours per week: 35.00
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Expected duration
14 months
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Possible start date
25 Jul 2022
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Date posted
18 Mar 2022
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC001835792
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Positions
1 available
Responsibilities will include:
- Use clear and engaging communication to establish a good rapport with customers and ask relevant questions to determine their needs
- Listen to customers who may wish to just have a chat before ordering
- Deliver excellent customer service in line with the business / brand standards with the aim of exceeding customer expectations
- Check that customers are satisfied with products and services and act on feedback in line with business procedures
- Carefully handle payments, transactions, stock and packaging to minimise unnecessary financial loss
- Clearly communicate relevant and useful information on products and services based on a clear understanding of customers’ needs
- Communicate thoroughly with kitchen team
- Show initiative during quiet periods to carry out prep and ad-hoc tasks
- Support team members to ensure that the products and services delivered are of a high quality, on time and meet customer expectations in line with business needs
- Learn how to assist special need customers – such as people living with dementia during our monthly Memory Cafes
- Learn to work with staff with special needs – such as our team member who is an adult with Down Syndrome and works with us via WorkFit
- Use technology appropriately and efficiently in line with company policy in a way that supports customer service and ensure that faults and maintenance issues are reported promptly
Requirements and prospects
Desired skills
- Previous experience working in restaurant would be desirable
- Good organisation skills
- Effective and verbal communication skills
Personal qualities
Friendly and approachable, always with a smile and can-do attitude.
Desired qualifications
Desirable:
- Good level English & maths (or equivalent)
Future prospects
Could progress to supervisory training upon completion.
Things to consider
This position is challenging and fast paced but rewarding within a strong team.
About the employer
Family run coffee shop.
Employer
Pmcd Catering Limited
Address
10 The Cross
NESTON
CH64 9UB
Additional location information
Training
Training provider
CHESHIRE COLLEGE SOUTH AND WEST
Applications for this apprenticeship are being processed by Cheshire College South and West
Contact
Claire Garner claire.garner@ccsw.ac.uk
The candidate will follow a Level 2 apprenticeship programme and study towards a Level 2 Hospitality Team Member apprenticeship standard.
This training will be structured and delivered by Cheshire College – South & West.
If the candidate does not hold GCSE grades A-C (9-4) or equivalent, they will be required to complete a Level 1 Functional Skills in the relevant subjects.
Additional online 5 x 1 hr courses to be completed in line with all employees including fire extinguishers and allergen training.
Apprenticeship standard
Hospitality team member
Level 2 (GCSE)
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