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Customer Service Apprentice Gateway Electronic Components Ltd

An opportunity to join a fun, dynamic and friendly sales office, working as part of the team the customer service specialist team to ensure that the Gateway “can-do” spirit is maintained and that our business continues to exceed customer’s expectations.

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Closing date: 11 Jul 2022

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday - Thursday, 09:00 - 17:00 and Friday, 09:00 - 16:30.

    Total hours per week: 37.00

  • Expected duration

    15 months

  • Possible start date

    25 Jul 2022

  • Date posted

    18 Mar 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Responsibilities will include:

  • Assisting in maintaining and managing the bespoke CRM system.
  • Communicating with customers over the phone and in email format in a positive and friendly manner
  • Managing purchase order and sales order paperwork and supplier acknowledgements.
  • Progressing overdue deliveries with suppliers
  • Updating internal system information on deliveries and advising customers where required
  • Processing customer complaints and returns using the formal company procedures
  • Communicating information with all other departments e.g., Accounts / Warehouse & machine shop
  • Attending Sales Meetings  
  • Other general office support tasks

Requirements and prospects

Desired skills

  • Good IT skills including Microsoft Excel, Outlook, and Word
  • Good organisational skills 
  • Good written and verbal communication skills with a friendly and professional phone manner 

Personal qualities

  • Committed 
  • Hard working 
  • Enthusiastic 
  • Team player 
  • Willingness to learn new skills 
  • Positive attitude 
  • The ability to use own initiative 

Desired qualifications


  • GCSEs at grades A*-C/9-4 (or equivalent)

Future prospects

To complete Level 3 standard and possibly become part of the team on a permanent basis.   

Gateway provides a wide range of development opportunities for successful apprentices.  All previous apprentices have been offered full-time permanent rolls and several have continued with their development completing level 4, 5 and 6 qualifications. 

The sky really is your limit if you have the right combination of hard work and attitude. 

Things to consider

Transportation to and from work.

About the employer

Based in Nantwich, Cheshire, since April 2000. Our experienced team have a time-served pedigree in the field of electronic components’ distribution and supply-chain solutions with a Can-Do attitude. The company enjoys long term relationships with both franchises and customers in many different industries.


Gateway Electronic Components Ltd


Innovation House

Beam Heath Way



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Training provider


Applications for this apprenticeship are being processed by Cheshire College South and West


Claire Garner

The candidate will follow a Level 2 apprenticeship programme and study towards a Level 2 Customer Service Practitioner apprenticeship standard.

This training will be structured and delivered by Cheshire College – South & West.

If the candidate does not hold GCSE grades A-C (9-4) or equivalent, they will be required to complete a Level 1 Functional Skills in the relevant subjects. 

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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