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Customer Service Apprentice THE FINANCE PLANNING GROUP LIMITED

Customer Service Assistant dealing with mainly web-based customer enquiries and co-ordinating the booking of surveys with our bookings team and our surveyors

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Closing date: 19 Jul 2022

Apprenticeship summary

  • Weekly wage

    £240.00

  • Working week

    Monday - Friday, 9.00am - 5.00pm

    Total hours per week: 37.50

  • Expected duration

    13 months

  • Possible start date

    25 Jul 2022

  • Date posted

    17 Mar 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001834919

  • Positions

    1 available

Customer Service Assistant

  • Initially providing administration support in the office
  • Providing support to a team of advisers
  • Dealing with enquiries over the telephone and by email
  • Learning the advice process
  • Progressing to CeMap (Certificate in Mortgage Advice and Practice) qualification and advising Customers

 


Requirements and prospects

Desired skills

Computer literate, good telephone manner, able to work in an office environment as part of a team.

Personal qualities

Outgoing, positive and enthusiastic team member

Desired qualifications

  • GCSEs (or equivalent) in English / Maths grade 4 / C or above 
  • Preferably A Levels

Future prospects

It is anticipated that upon successful completion of the Apprenticeship, and assuming good performance, that a permanent position will be available.

Things to consider

A lot to learn in the early stages, so must be prepared to get stuck in and help. Office-based, so involves a lot of computer work. Once up-and-running must be prepared to show responsibility and initiative and work without close supervision


About the employer

The Finance Planning Group offers award winning Mortgage and Protection advice across the country to clients who are buying property or remortgaging. Over time, we have developed our service to include one of the largest selections of mortgage lenders available from any one source. Using the latest technology, our Mortgage Advisers are able to source the very best mortgages from a choice of over 7000 to just 1, the best one for you. We have been arranging mortgages and protection as the Finance Planning Group for over 10 years but our experience goes much further. To work for the Finance Planning Group, our consultants need to demonstrate something special, and over the years we have built the business based on care, expertise and the human touch. Don’t get us wrong, we love a bit of technology, but we also believe in talking to people the old fashioned way. So there you have it, a modern, established business with one of the biggest selections of mortgages arranged by people who care. As a rule, we avoid jargon, but we do love a coffee and a chat. We look forward to seeing you.

Employer

THE FINANCE PLANNING GROUP LIMITED

Address

Hurstwood Grange THE FINANCE PLANNI

Hurstwood Lane

Haywards Heath

RH17 7QX

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Training

Training provider

REWARDS TRAINING RECRUITMENT CONSULTANCY LIMITED

Applications for this apprenticeship are being processed by Rewards Training Recruitment Consultancy

Contact

Donna Eyre donna.eyre@rewardstraining.co.uk

  • L2 Customer Service Practitioner (Standard)
  • Functional Skills Qualification in English (Level 1)
  • Functional Skills qualification in Information and Communication Technology (Level 1)
  • Personal Learning & Thinking Skills
  • Employment Rights & Responsibilities

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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