Customer Service Apprentice THE FINANCE PLANNING GROUP LIMITED
Customer Service Assistant dealing with mainly web-based customer enquiries and co-ordinating the booking of surveys with our bookings team and our surveyors
Closing date: 19 Jul 2022
Apprenticeship summary
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Weekly wage
£240.00
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Working week
Monday - Friday, 9.00am - 5.00pm
Total hours per week: 37.50
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Expected duration
13 months
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Possible start date
25 Jul 2022
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Date posted
17 Mar 2022
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC001834919
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Positions
1 available
Customer Service Assistant
- Initially providing administration support in the office
- Providing support to a team of advisers
- Dealing with enquiries over the telephone and by email
- Learning the advice process
- Progressing to CeMap (Certificate in Mortgage Advice and Practice) qualification and advising Customers
Requirements and prospects
Desired skills
Computer literate, good telephone manner, able to work in an office environment as part of a team.
Personal qualities
Outgoing, positive and enthusiastic team member
Desired qualifications
- GCSEs (or equivalent) in English / Maths grade 4 / C or above
- Preferably A Levels
Future prospects
It is anticipated that upon successful completion of the Apprenticeship, and assuming good performance, that a permanent position will be available.
Things to consider
A lot to learn in the early stages, so must be prepared to get stuck in and help. Office-based, so involves a lot of computer work. Once up-and-running must be prepared to show responsibility and initiative and work without close supervision
About the employer
The Finance Planning Group offers award winning Mortgage and Protection advice across the country to clients who are buying property or remortgaging. Over time, we have developed our service to include one of the largest selections of mortgage lenders available from any one source. Using the latest technology, our Mortgage Advisers are able to source the very best mortgages from a choice of over 7000 to just 1, the best one for you. We have been arranging mortgages and protection as the Finance Planning Group for over 10 years but our experience goes much further. To work for the Finance Planning Group, our consultants need to demonstrate something special, and over the years we have built the business based on care, expertise and the human touch. Don’t get us wrong, we love a bit of technology, but we also believe in talking to people the old fashioned way. So there you have it, a modern, established business with one of the biggest selections of mortgages arranged by people who care. As a rule, we avoid jargon, but we do love a coffee and a chat. We look forward to seeing you.
Employer
THE FINANCE PLANNING GROUP LIMITED
http://www.financeplanning.co.uk/
Address
Hurstwood Grange THE FINANCE PLANNI
Hurstwood Lane
Haywards Heath
RH17 7QX
Training
Training provider
REWARDS TRAINING RECRUITMENT CONSULTANCY LIMITED
Applications for this apprenticeship are being processed by Rewards Training Recruitment Consultancy
Contact
Donna Eyre donna.eyre@rewardstraining.co.uk
- L2 Customer Service Practitioner (Standard)
- Functional Skills Qualification in English (Level 1)
- Functional Skills qualification in Information and Communication Technology (Level 1)
- Personal Learning & Thinking Skills
- Employment Rights & Responsibilities
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Before you apply
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