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Customer Service Level 2 Apprenticeship End Clothing Ltd

End Clothing Ltd are looking to take on a Customer Service Level 2 Apprentice to cover admin support and other tasks and opportunities. This is an excellent opportunity for a smart, ambitious and self-motivated individual to join a friendly environment.

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Closing date: 31 Jul 2022

Apprenticeship summary

  • Weekly wage

    £281.00

  • Working week

    Monday - Friday, shifts to be confirmed

    Total hours per week: 40.00

  • Expected duration

    18 months

  • Possible start date

    01 Aug 2022

  • Date posted

    15 Mar 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001834473

  • Positions

    2 available

Duties will include:

  • Working positively and collaboratively as part of a team within Customer Service and across the wider business
  • Be the voice of END, connecting with our customers through phones (20% of our contacts), email (40% of our contacts) and live chat (40% of our contacts) and be dedicated to ensuring every END. customer’s experience is a great one
  • Take ownership for each of your queries, working efficiently, keeping it accurate and offering solutions
  • Committed to meeting individual and department KPIs, always striving for excellence
  • Adaptable to working in a fast-paced environment and ready to take on the next challenge
  • Communicating to colleagues throughout the business and our external partners, maintaining exceptional standards throughout

Requirements and prospects

Desired skills

  • Effective time management skills, discretion and confidentiality
  • Excellent communicator, in both a written and verbal capacity
  • You’ll be a positive, team player with a can-do attitude, driven by success and motivated by challenges
  • Pro-active in developing effective relationships with END. customers, ensuring every customer experience is a great one

Personal qualities

  • Role model
  • Hardworking
  • Helpful
  • Confident 

Desired qualifications

  • Grade 4/C and above / equivalent in maths and English.

Future prospects

  • Permanent role and chances to develop.

About the employer

Since opening its doors in 2005 END. has developed, both on the high street and globally online into one of the most influential, forward thinking niche menswear businesses in the UK. Due to our rapid growth END. is looking to expand on both the high street and online. END. is a young entrepreneurial company and we are looking to recruit ambitious individuals who can work in a team environment and to help drive END. Forward.

Employer

End Clothing Ltd

Address

Unit C

Merlin Way

Newcastle Upon Tyne

NE27 0QG

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Training

Training provider

GATESHEAD COUNCIL

Applications for this apprenticeship are being processed by LearningSkills

Contact

Alex Helm 01914338727 Apprenticeships@gateshead.gov.uk

  • English and maths to Level 2 required, if not already achieved
  • Ongoing assessment by the employer and provider – for example meetings with apprentice, employer and learning provider, observations of workplace, gathering evidence
  • Knowledge, Skills and Behaviour in relation to: customer service principles and practices, planning, regulation, responsibility and IT, business principles, customer communication and health and safety
  • Undertake a self-assessment in the last month of their apprenticeship to enable them to see whether they are confident that they have taken on board all aspects of the occupation. This self-assessment must be submitted to the independent end point assessor as a source of evidence to prepare for independent End Point Assessment which will include multiple choice assessment; showcase portfolio of learning and interview; presentation of a project

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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