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Customer Service Apprenticeship INTERNATIONAL LOGISTICS GROUP LIMITED

ILG are looking for customer service apprentices to learn and progress, develop high quality customer service skills, understand how to influence the customer experience and increase customer satisfaction, with a focus on achieving the knowledge, skills and behaviours to help you succeed in a career in Customer Services.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 12 Jul 2022

Apprenticeship summary

  • Annual wage

    £17,397.00

  • Working week

    Monday to Friday, 09:00 - 18:00.

    Total hours per week: 37.00

  • Expected duration

    18 months

  • Possible start date

    18 Jul 2022

  • Date posted

    10 Mar 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001832882

  • Positions

    10 available

Are you interested in learning and developing skills, knowledge and behaviours to achieve an apprenticeship in Customer Services here at ILG and with our provider Seetec Outsource?

If you are motivated to progress in a fast-paced business in an ever-growing sector, we are looking for candidates who display a reliable hard-working attitude, have sound IT skills and enjoy working as part of a larger team to achieve goals.

If you have the desire to learn and progress, you will develop high quality customer service skills, understand how to influence the customer experience and increase customer satisfaction.

With a focus on achieving the knowledge, skills and behaviours to help you succeed in a career in Customer Services.

The knowledge, skills and behaviours that will be developed during the on-programme learning will include:

Knowledge:

  • Knowing your customers
  • Understanding the organisation
  • Meeting regulations and legislation
  • Your role and responsibilities
  • Customer experience
  • Product and service knowledge

Skills:

  • Interpersonal skills
  • Communication
  • Influencing skills
  • Personal organisation
  • Dealing with customer conflict and challenge

Behaviours/attitude:

  • Developing self
  • Being open to feedback
  • Team working
  • Equality treating all customers as individuals
  • Presentation dress code and professional language
  • ‘Right first time’

There are ongoing starts for these positions, therefore, there are start dates available for April - September 2022.


Requirements and prospects

Desired skills

  • Basic IT skills
  • Ability to work as a member of a team to meet deadlines
  • Clear communication skills both verbal and written
  • Demonstratable sufficient command of the English language to understand instructions, write straightforward e-mails and give verbal instructions/information to colleagues

Personal qualities

  • Willingness to learn
  • Friendly and positive
  • Reliable and conscientious

Desired qualifications

GCSEs at grades A*-C / 9-4 in maths & English, or equivalent (desired, not essential).

Future prospects

A large majority of our apprentices move onto becoming permanent staff members, there will also be prospects to move into Team Leader and Supervisory roles in the future.

Things to consider

From 1st April 2022 The National Minimum Wage (NMW) rate for apprentices is £4.81 per hour. This applies to 16-18-year-old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for apprentices applies to time spent on the job plus time spent training.

Vacancies are subject to close at any time subject to volume of applications.

**There are on-going starts for these positions, therefore, there are start dates available for April - September 2022**


About the employer

ILG are one of the UK's leading global delivery and outsourced fulfilment partners, which means that we can take care of all our clients’ logistics, freeing them to grow their businesses.

We have become specialists in outsourced order fulfilment, providing high-quality warehousing, rework and packaging services to prestige brands in sectors including Travel, Marine, Education, Healthcare, E-commerce, Technology and a number of high-end Fashion and Beauty brands.

With the backing of our parent company, Yusen Logistics, we provide a world-class choice of international delivery and cargo options as well as state-of-the-art warehouse facilities. In addition, you'll find our customer service is second to none.

Since ILG was founded in 1990, we have grown from a small, ambitious company providing delivery services out of one warehouse in Sussex to one of the UK’s leading 3PL partners. In 2018 we became part of Yusen Logistics, which has added heavy air cargo and sea freight services to our established international courier services, as well as a global network of storage facilities, including more than 100 bases in Europe.

Our dedicated staff take pride in delivering first class services to our clients. They enjoy the benefits of working for an expanding business, continually developing their skills, taking advantage of our e learning platform, and being encouraged to take on new challenges.

We have an excellent track record of promoting from within to ensure we retain the best people with the knowledge and drive to deliver fantastic services in ecommerce fulfilment. Apprentices have gone on to progress into operational management, or other departments such as IT or Customer Services within the business.

Employer

INTERNATIONAL LOGISTICS GROUP LIMITED

Address

Logistics House Unit A

Birches Industrial Estate

East Grinstead

RH19 1XZ

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Training

Training provider

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Applications for this apprenticeship are being processed by Seetec Business Technology Centre Ltd

Contact

Seetec Outsource Training and Skills 01793 847525 recruitment@seetecoutsource.co.uk

The apprenticeship programme design will be built around the standard and individual apprentice and employer needs. This will consist of:

•         A fully embedded induction programme delivered by the employer and Seetec Outsource Training and Skills.

•         An initial assessment of your skills, knowledge and behaviours in order to develop and enhance your career and personal progression.

•         In line with the with functional skills requirements set by the standard, (where applicable), we will analyse and continuously develop English and Mathematics.

•         On the job training delivered by the employer

•         Allocation of an apprenticeship delivery coach who will carry out:

o   Regular training

o   Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop.

o   Identify, track and support 20% off the job training activities

o   Quarterly formal progress review meetings; identifying learning achievements and next steps.

•         Individual learning plan - this will be used as part of a professional discussion during your reflective progress review meeting and track the 20% off the job training progress.

•         A journey of learning activities over the length of the apprenticeship programme

•         Access to on-line learning and an e-portfolio where you will be able to gather evidence to demonstrate your performance ensuring your apprenticeship – this evidence can be used to towards your end point assessment

•         End point assessment – this takes place at the end of the apprenticeship to ensure you have developed the skills, knowledge and behaviours needed for the job role. This may consist of at least 3-4 of the below activities:

o   Professional discussion

o   Observation

o   Portfolio of evidence, apprentice showcase

o   Research project

o   Multi-choice knowledge test

o   Work based project

o   Presentation

o   Competency based interview

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 12 Jul 2022