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Customer Service Administrator Croyde Bay

- To ensure the administration of all bookings and customer enquires/issues are dealt with in a professional and efficient manner both face to face, via the internet and over the telephone - To work in Front Desk welcoming guests upon arrival and on departure

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Closing date: 29 Jul 2022

Apprenticeship summary

  • Monthly wage

    £975.00

  • Working week

    37.5 (30 in the workplace) + 7.5 hours paid for day release (off the job learning). Exact working pattern TBD.

    Total hours per week: 37.00

  • Expected duration

    12 months

  • Possible start date

    01 Aug 2022

  • Date posted

    09 Mar 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001832402

  • Positions

    1 available

  • To ensure the administration of all bookings and customer enquiries/issues are dealt with in a professional and efficient manner
  • To ensure that a good knowledge of the village and the local area is maintained in order to be able to offer advice and help to customers
  • To ensure that the customer receives an especially cheerful welcome on arrival at the Resort
  • To ensure that alternatives are offered to customers where the date they have requested is not available
  • To ensure that the customer is aware of all the facilities at the Resort, including profit (i.e. Bar) and non-profit (i.e. Entertainment’s programme) making areas
  • To be aware of sales targets and actively pursue these at all times
  • To ensure that customer needs and expectations are met and where possible exceeded
  • To work in Front Desk
  • Will require flexibility in assisting in other departments to gain experience
  • To ensure the correct standard of dress is worn at all times
  • To maintain a good knowledge of all the facilities within the Resort in order to be able to offer help and advice to guests
  • Any other duties, which may be allocated from, time to time, appropriate to the post

Requirements and prospects

Desired skills

  • Time management
  • Flexibility
  • Reliable
  • Teamwork
  • Social skills

Personal qualities

  • Hard working
  • Polite
  • Honest
  • Mature Attitude
  • Motivated
  • Presentable
  • Trustworthy

Desired qualifications

  • GCSE in Maths, English and IT or equivalents

Future prospects

Training provided throughout the year to enable the candidate in time to carry out the full job vacancy as listed above Incremental rate of pay could rise to £10 per hour subject to ability Potential for future employment subject to vacancies

About the employer

Croyde Bay Holiday Resort has been owned and operated by UNISON (Britain’s largest trade union), for the past 80 years. We offer a choice of hotel accommodation, self-catering cottages and lodges, with a range of food and beverage options, plus indoor and outdoor facilities to our guests.

Employer

Croyde Bay

Address

Croyde Bay Holiday Village

Braunton

EX33 1QB

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Training

Training provider

PETROC

Applications for this apprenticeship are being processed by Petroc

Contact

Marcus Coyle 07790987998 marcus.coyle@petroc.ac.uk

Level 2 Customer Service apprenticeship

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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