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Customer Service Advisor Apprenticeship Clare Cuthbert

The job role will be front of house, greeting customers as they walk through the door and looking after them during their visit to ensure they have an excellent experience. We pride ourselves on excellent customer service with over 150 5 star reviews all saying how friendly and welcoming we are.

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Closing date: 22 Jul 2022

Apprenticeship summary

  • Weekly wage

    £177.97

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 9am to 5pm

    Total hours per week: 37.00

  • Expected duration

    15 months

  • Possible start date

    01 Aug 2022

  • Date posted

    08 Mar 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001831698

  • Positions

    1 available

A normal day would include:

Setting up tables as and when customers leave to ensure that everything is ready for the next customers to arrive. Meeting and greeting customers as they walk through the door and explain our process, what we do and take them to their table.

Once customers are set up and know what they are doing taking a food and drink order. 

Building up a rapport with each customer and being on hand for anything that they may need/want. The shop can be very fast paced and seats are available over two floors so there is a lot of multitasking involved

Making customers drinks at busy times.

 Answering the telephone and dealing with general enquiries and booking.

Cleaning the shop to ensure we can give the customers the best outcome.

 

Requirements and prospects

Desired skills

Multitasking and confidence

Personal qualities

Hardworking, passionate, confident, team player

 

Desired qualifications

Maths & English A to D would be an advantage

Future prospects

Full time position & grow with the business

About the employer

Paint a pot café located in Mossley.  We opened in 2018 and continue to grow.

We cater for everyone from the ages on 1 Day – adults

We offer walk in sessions for paint a pot, clay workshops, slime, adult/family/child workshops, birthday parties, toddler events and are constantly bringing new and exciting ideas into the workplace.

We are a lovely team in a fast paced environment, the job is extremely rewarding as we are constantly putting smiles on customers faces.

 

 

Employer

Clare Cuthbert

Address

2

Lees Road

Ashton-Under-Lyne

OL5 0PF

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Training

Training provider

The Growth Company

Applications for this apprenticeship are being processed by Skills Solutions Ltd

Contact

nikki perry nikki.perry@gceducationandskills.ac.uk

Customer Service Practitioner Level 2 Apprenticeship including maths & english at L1 if not already achieved A to C / 9 to 4

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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