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Customer Service Receptionist Apprenticeship West Suffolk College

West Suffolk College is one of the country’s leading further education and apprenticeship providers. We have around 13,000 students including nearly 2,000 apprentices studying with us. We've worked with 1000+ employers over the last year. There is an opportunity for an apprentice to join the team.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Jul 2022

Apprenticeship summary

  • Weekly wage

    £180.38

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday - 8.30am - 5.00pm Monday to Thursday, 8.30am - 4.00pm Friday

    Total hours per week: 37.50

  • Expected duration

    17 months

  • Possible start date

    01 Sep 2022

  • Date posted

    08 Mar 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001831247

  • Positions

    1 available

Working as a member of the Reception Team, the main purpose of the role will be: 

  • To be the first point of contact for all visitors to the College
  • To work as a member of the Reception Team
  • Assist in providing prospective students with the most appropriate information

Reception duties:

  • Taking and receiving phone calls
  • Provide clerical support including data input
  • Cash handling 
  • Dealing with mail and parcels

Requirements and prospects

Desired skills

  • Excellent customer service skills
  • Administration experience
  • Excellent interpersonal skills with the ability to communicate effectively with students and staff at all levels
  • The ability to work calmly under pressure with changing priorities and maintaining a professional persona at all times

Personal qualities

  • An organised, methodical and flexible approach to work, with the ability to work as a member of a team while maintaining own workload
  • An ability to work at times without supervision and to use initiative
  • A willingness to undergo any further training or development as, or when appropriate

Desired qualifications

  • GCSE maths and English, Grade C/4 or equivlent 

Future prospects

There will be the opportunity to apply for any relevant permanent positions across the organisation upon completion of the Apprenticeship.

Things to consider

Great entry opportunity into Customer Service/ Reception / Admin / Education. Opportunity to gain experience working across our Campuses.

About the employer

West Suffolk College is one of the country’s leading further education and apprenticeship providers. We have around 13,000 students including nearly 2,000 apprentices studying with us. They've worked with 1000+ employers over the last year. 

Employer

West Suffolk College

Address

West Suffolk College, Out Risbygate

BURY ST. EDMUNDS

IP33 3RL

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Training

Training provider

WEST SUFFOLK COLLEGE

Applications for this apprenticeship are being processed by West Suffolk College

Contact

Jo Pine jo.pine@wsc.ac.uk

  • Customer Service Practitioner Level 2
  • Functional skills if needed

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

If you are interested in applying for this vacancy then please click on the 'Apply Now' link and complete our Application Form.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Jul 2022