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Customer Service Advisor Apprenticeship Alliance Disposables

The successful candidate will be in contact with existing and potential customers, so good customer service skills will be essential. There will also be an element of sales in the job role, selling new products, and looking at "down" trading accounts.

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Closing date: 15 Jul 2022

Apprenticeship summary

  • Weekly wage

    £225.00

  • Working week

    9am - 5.30pm Monday - Friday. Working hours to be confirmed at interview

    Total hours per week: 37.50

  • Expected duration

    12 months

  • Possible start date

    18 Jul 2022

  • Date posted

    09 Mar 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001831001

  • Positions

    1 available

The successful applicant will:

  • Deal with incoming calls and inputting orders, providing excellent customer service at all times.
  • You will utilise your customer service skills whilst contacting existing and potential customers and presenting our company's products and services in order to maximise sales. 
  • Marketing is another aspect of this role.
  • Applicants for this job should have excellent verbal communication skills as it requires describing products or services.
  • Applicants who demonstrate experienced sales techniques will be at an advantage in securing this position.

The ability to use relevant computer systems is vital for this position as is the ability to use initiative and think quickly,


Requirements and prospects

Desired skills

  • Being a hard worker, motivated, proactive and enthusiastic
  • Team work in a sales orientated environment
  • Information Technology
  • Time Management
  • Planning
  • Being courteous, professional and persistent
  • Multitasking
  • Prioritising
  • Being flexible

Personal qualities

  • Commitment and motivation
  • Pro-active and courteous at all times
  • Enthusiastic and professional in dealings with colleagues and customers
  • A genuine interest in own development and progression

Desired qualifications

  • GCSE English and Maths (9 - 4, A* - C Grades) (or equivalent) would be beneficial
  • A good/recognised ICT qualification

Future prospects

Potential for further training and continuing further development on successful completion of Level 2 qualification

Things to consider

Part of qualification will require regular College attendance (currently one full day every two weeks, supplemented with zoom/remote training as necessary).  College is based at Marsh Mills, Plymouth.


About the employer

Alliance is one of the leading suppliers of non-food catering equipment and catering disposables in the UK. Established to create a different sort of company, we are dedicated to serving you with flair and fairness and putting your happiness at the centre of everything we do.

Our customers include hotels, pubs, health and leisure clubs, care homes, restaurants and catering establishments of all shapes and sizes from major national hotel chains to small high street cafes.
 

Employer

Alliance Disposables

Address

Unit 4

Eastern Wood Road

Plymouth

PL7 5ET

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Training

Training provider

Focus Training And DCET Training

Applications for this apprenticeship are being processed by Focus Training (SW) Ltd

Contact

Trevor Barnes 07836536590 trevor.b@tftg.org

Full Customer Service Practitioner - Level 2

On the job training to support role development

Off the job training (College attendance) to support qualification requirements

Functional Skills support (Maths/English) - if required

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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