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Customer Service Apprentice DAVENPORTS GROUP LIMITED

A varied role within a lively team offering competitive pay and benefits including onsite car park, uniform, pension scheme and 28 days annual leave per year. The office is also closed over the festive period, with additional paid leave.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 22 Jul 2022

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday - Friday, 09:00 - 17:00.

    Total hours per week: 36.25

  • Expected duration

    16 months

  • Possible start date

    01 Aug 2022

  • Date posted

    02 Mar 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Duties will include:

  • First line for all customer contact both in person and over the phone
  • Ensuring all telephone calls are answered in a timely fashion, taking clear and detailed messages
  • Build strong, working relationships with all our clients
  • Dealing with the daily post and deliveries
  • Updating our CRM systems
  • Processing required paperwork to FCA standards
  • Assisting the client managers to ensure all set deadlines are met

Requirements and prospects

Desired skills

  • Exceptional standard of written and verbal English
  • Competent with Microsoft Office suite
  • Flexibility on hours

Personal qualities

  • Can do attitude
  • Positive approach
  • Excellent interpersonal skills
  • Detail-orientated
  • Focused and responsive
  • Takes initiative
  • Ability to prioritise

Desired qualifications

GCSEs at grades C/4 or above (or equivalent) in Maths and English.

Future prospects

There will be an opportunity for permanent employment and career progression on successful completion of the apprenticeship.

About the employer

The Davenports Group offer a range of business services including accountancy, payroll and new business start-up support.




Preservation House

Badger Street



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Training provider


Applications for this apprenticeship are being processed by Bury College

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

College attendance is not currently required for this qualification but that may be subject to change in the future.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

Please click on the link below. Complete the form at the bottom of the vacancy with your details and attach a copy of your CV. A member of the Bury College Apprenticeship Team will then be in touch regarding your application.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 22 Jul 2022