Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Customer Service Apprentice Safecell Security Ltd

An opportunity has arisen for a varied and interesting role working as part of a team in a busy fully accredited Security Company as a Customer Service Advisor to provide an efficient and excellent service to our customers. The role is full time and office based.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 22 Jul 2022

Apprenticeship summary

  • Weekly wage

    £180.25

  • Working week

    Monday - Friday, 09:00 - 17:00.

    Total hours per week: 35.00

  • Expected duration

    16 months

  • Possible start date

    01 Aug 2022

  • Date posted

    03 Mar 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001829820

  • Positions

    1 available

Duties will include:

  • Responding to customer enquiries via phone and email and accurately recording details of discussions.
  • General administrative duties including typing specifications, quotes, orders, scanning/photocopying, mail, shredding, updating records.
  • To liaise with our engineering department in handing out jobs for engineers and preparing job packs in a professional and timely manner.
  • Providing updates to customers in line with customer service level agreements and ability to service the customer requirements.
  • Full training will be provided.

Requirements and prospects

Desired skills

  • Well organised and able to prioritise a varied workload
  • Confident when dealing with colleagues and customers
  • Positive attitude
  • Strong knowledge of Microsoft Office packages, including Outlook, Word, PowerPoint and Excel.

Personal qualities

  • Proactive approach (Can do attitude) (Motivated)
  • Professional
  • Punctual (Time keeping)
  • Willing to learn
  • Trustworthy
  • Independent
  • Outgoing

Desired qualifications

  • Must have both English and Maths GCSE’s grade C/4 or above

Future prospects

We are looking for someone who shares our values and vision to complete the initial apprenticeship and progress with us into a more senior role with-in the company. We believe in helping people become the best they can be and succeed in their professional life.

About the employer

Safecell Security are a fully accredited Security Company based in the centre of Bury who supply and install Intruder Alarms, Fire Alarms, CCTV and Access Control Systems and we focus on providing an excellent customer service at all times. 

Employer

Safecell Security Ltd

Address

B 50

Bury

BL9 0LL

You must have JavaScript enabled to view a map of the location

Training

Training provider

BURY COLLEGE

Applications for this apprenticeship are being processed by Bury College

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

College attendance maybe required for Functional Skills and also timetabled monthly classes tbc.  

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

Please click on the link below. Complete the form at the bottom of the vacancy with your details and attach a copy of your CV. A member of the Bury College Apprenticeship Team will then be in touch regarding your application.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 22 Jul 2022