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Customer Service Apprentice CITY QUICK LOGISTICS LIMITED

Is this you??? An exciting opportunity for an enthusiastic individual whom enjoys engaging with people and a challenging work environment. We are looking for a customer service apprentice at our expert courier service office. City Quick are an Independent company offering same day delivery and second to non service nationwide.

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Closing date: 29 Jul 2022

Apprenticeship summary

  • Weekly wage

    £180.38

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday To Friday 9am - 5pm with 1 hour lunch

    Total hours per week: 37.50

  • Expected duration

    21 months

  • Possible start date

    01 Aug 2022

  • Date posted

    03 Mar 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001829617

  • Positions

    1 available

Customer Service Apprentice working for a Busy Courier service. Assisting the team with the every day running of the business administration needs, including answering calls and updating systems and processing information for the dispatch systems.

Liasing with customers offering exceptional customer service

Maintaining doccuments to assist with the accounts team

Responding to emails inhouse and external 

Answering the Telephone enquiries for the team and customers

Updating the dispatch systems with Admin support 

 

 

 


Requirements and prospects

Desired skills

Excellent customer service skills and telephone manner 

Able to work well as part of a team and independantly 

Pro Active

Available to build relationships with customers

Personal qualities

Can do attitude

Excellent time keeping skills 

Reliable 

Highly Organised 

Flexible approach to learning and job role

 

Desired qualifications

Must have

English Grade C (4) or above or equivalent in both language and literacy

Maths grade C (4) or above or equivalent

Knowledge of MS Software  Word,Excel,Powerpoint,Publisher 

 

Future prospects

Full time contract once completed apprenticeship 

Things to consider

Can you get to this location 

Have you the must have qualifications required


About the employer

ity Quick Logistics Ltd is an independent same day courier company based in Birmingham, Bristol, Manchester, High Wycombe and Glasgow providing fast, secure and reliable transport solutions across the UK and Europe to small, large and corporate businesses.

Our aim is to provide our customers with a fast and effective same day courier service while still maintaining the costs to a minimum. We take pride in our customer service and with that we offer a second to none service, be it a delivery of documents, parcels or pallets 24 hours a day, 365 days a year across the UK and Europe using our fully serviced and well maintained fleet of vehicles.

 

Employer

CITY QUICK LOGISTICS LIMITED

Address

Radio House 1st Floor

Aston Road North

Birmingham

B6 4DA

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Training

Training provider

Protocol Consultancy Services

Applications for this apprenticeship are being processed by Protocol Consultancy Services

Contact

melanie judd 0121 236 7862 mjudd@protocolgroup.co.uk

Customer Service Level 2 Standard

Employee Rights and Responsibilities (ERR)

Personal learning and thinking skills

British Values

PREVENT

Safeguarding

Functional Skills - if employer desires.

 

 

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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