Customer Service Apprentice CITY QUICK LOGISTICS LIMITED
Is this you??? An exciting opportunity for an enthusiastic individual whom enjoys engaging with people and a challenging work environment. We are looking for a customer service apprentice at our expert courier service office. City Quick are an Independent company offering same day delivery and second to non service nationwide.
Closing date: 29 Jul 2022
Apprenticeship summary
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Weekly wage
£180.38
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
Monday To Friday 9am - 5pm with 1 hour lunch
Total hours per week: 37.50
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Expected duration
21 months
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Possible start date
01 Aug 2022
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Date posted
03 Mar 2022
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC001829617
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Positions
1 available
Customer Service Apprentice working for a Busy Courier service. Assisting the team with the every day running of the business administration needs, including answering calls and updating systems and processing information for the dispatch systems.
Liasing with customers offering exceptional customer service
Maintaining doccuments to assist with the accounts team
Responding to emails inhouse and external
Answering the Telephone enquiries for the team and customers
Updating the dispatch systems with Admin support
Requirements and prospects
Desired skills
Excellent customer service skills and telephone manner
Able to work well as part of a team and independantly
Pro Active
Available to build relationships with customers
Personal qualities
Can do attitude
Excellent time keeping skills
Reliable
Highly Organised
Flexible approach to learning and job role
Desired qualifications
Must have
English Grade C (4) or above or equivalent in both language and literacy
Maths grade C (4) or above or equivalent
Knowledge of MS Software Word,Excel,Powerpoint,Publisher
Future prospects
Full time contract once completed apprenticeship
Things to consider
Can you get to this location
Have you the must have qualifications required
About the employer
ity Quick Logistics Ltd is an independent same day courier company based in Birmingham, Bristol, Manchester, High Wycombe and Glasgow providing fast, secure and reliable transport solutions across the UK and Europe to small, large and corporate businesses.
Our aim is to provide our customers with a fast and effective same day courier service while still maintaining the costs to a minimum. We take pride in our customer service and with that we offer a second to none service, be it a delivery of documents, parcels or pallets 24 hours a day, 365 days a year across the UK and Europe using our fully serviced and well maintained fleet of vehicles.
Employer
CITY QUICK LOGISTICS LIMITED
Address
Radio House 1st Floor
Aston Road North
Birmingham
B6 4DA
Training
Training provider
Protocol Consultancy Services
Applications for this apprenticeship are being processed by Protocol Consultancy Services
Contact
melanie judd 0121 236 7862 mjudd@protocolgroup.co.uk
Customer Service Level 2 Standard
Employee Rights and Responsibilities (ERR)
Personal learning and thinking skills
British Values
PREVENT
Safeguarding
Functional Skills - if employer desires.
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Before you apply
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