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Apprentice Receptionist and Admin Team Member Fountains Health

Fountains Medical Practice is a modern, vibrant medical practice based in Chester City Centre. The successful applicant would be expected to carry a number of customer service based tasks; booking patient appointments, signposting to additional services as well as supporting the clinician team.

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Closing date: 11 Jul 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday – Friday 8 am to 6.30 pm (Exact working pattern between these hours TBC)

    Total hours per week: 35.00

  • Expected duration

    15 months

  • Possible start date

    25 Jul 2022

  • Date posted

    04 Mar 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    2 available

Book appropriate patients into the appropriate GP/Nurse/HCA clinics making best use of clinical time and expertise by using the appropriate dialogue to improve and maintain access to the practice following the practice protocol.

Signpost patients to the appropriate external services available to save GP appointments.

 Maintain strict confidentiality at all times; offering a 1-2-1 away from the desk if necessary.

 Always follow the practice protocols and procedures and instruction from the management team.

Handling general enquiries in person.

Resolve queries in one process.

Recording information onto the clinical system ‘EMIS’ as required.

Process payments at reception and correctly receive and process private forms to be completed by GPs.

Strive to maintain quality within the practice and alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.

Recognise the importance of effective communication within the team and will strive to communicate effectively with other team members, patients, carers and visitors to the practice.

Requirements and prospects

Desired skills

Excellent communication skills both written and verbal

Be able to multitask

Ability to work with Microsoft Office applications such as Outlook, Excel, PowerPoint and Word

Willingness to Learn

Personal qualities

Good attitude towards learning


Team Player

Desired qualifications

GCSE English and Maths desirable

Future prospects

Potential extension of role at the end of successful completion of apprenticeship.

About the employer

A GP Practice


Fountains Health


Delamere Street



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Training provider


Applications for this apprenticeship are being processed by Cheshire College South and West


Claire Garner

The candidate will follow a Level 2 Apprenticeship programme and study towards a full Customer Service Practitioner Standard . This training will be structured and delivered by Cheshire College – South & West. If the candidate does not hold GCSE grades A-C (9-4) or equivalent, they will be required to complete a Level 1 Functional Skill in the relevant subjects.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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