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Customer Service Specialist Apprentice Brook Hi Vis

Are you looking for a professional career as a Customer Service Specialist? Do you have the passion to succeed in Customer Service, Sales, and marketing? Do you have confidence and enthusiasm and “a can do” attitude? If YES, this could be your perfect opportunity.

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Closing date: 24 Jul 2022

Apprenticeship summary

  • Weekly wage

    £162.50

  • Working week

    Monday to Friday 9.00am to 4.00pm

    Total hours per week: 32.50

  • Expected duration

    16 months

  • Possible start date

    01 Aug 2022

  • Date posted

    28 Feb 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001828372

  • Positions

    1 available

This role is perfect for those looking to develop a career in a professional customer service with emphasis on quality.

We are looking for a reliable, enthusiastic Customer Services / Sales Apprentice. You must be customer focused - providing excellent customer service and demonstrates a ‘can do’ attitude towards your responsibilities.

Job role includes -

Sales calls

Identify new customers by using the following online platforms

Facebook, Yell.com and other means of digital media

Convert new customers into a regular advertiser

Follow up any diary calls

Canvass Competitors magazines – Online and hard copy

Leaflets – canvass leaflets which are received through the post

Lapsed and cold customers - advertisers who have advertised before with us but no longer do

Regular calls – keep in touch with regular customers monthly and book advertising for the following month

Website – sell advertising space on our website

Facebook – Sell advertising campaigns and weekly competitions via the Pink Pages Facebook page

Identify new businesses – when coming into work, if you see a new business opening then canvass these either by phone or, if the business has just opened then deliver a book, rate card and testimonials.

Sales plans

Identify large and medium customers and work out an advertising campaign for them to generate the best response for them

Identify category of businesses who are not advertising in Pink Pages and make cold calls to these. I.E. Solicitors by canvassing Yell.com

Administration duties

Book advert

Confirm advert by generating DocuSign paperwork

Update the monthly schedule of adverts

Update target figures

Update record cards for every sales call made regardless of if a sale has been generated or not

Raise monthly invoices

Ensure all leaflets are delivered to our offices on time

Deal with complaints

This Apprenticeship is a work-based training programme, which allows employees to compliment the skills that they learn, develop, and use them within the workplace with the knowledge gained via input and training from Leicester College.

 


Requirements and prospects

Desired skills

Excellent written and spoken communication skills

Excellent telephone manner

Able to work on own initiative – ability to think on your feet

Excellent PC skills

Attention to detail

Ability to work within a team

Personal qualities

A winning attitude with a drive to do well

Punctual and reliable

Desired qualifications

GCSE Grade 4 or above (A-C) in Maths and English (or equivalent) would be advantageous. An initial assessment will take place prior to the start of the apprenticeship training programme.

Future prospects

Most employers working with Leicester College are keen to offer permanent employment to a reliable, hardworking individual based on their performance throughout their Apprenticeship.

Things to consider

     

Interview, closing date possible start dates are only a guideline as interviews for this position will be held on an ongoing basis, therefore the start date could alter as the vacancy will close as soon as a successful candidate is selected.

As of the 1st April 2021, the Apprentice NMW is £4.30 per hour, this will increase to £4.81 from the 1st April 2022.

This applies to 16–18-year-old apprentices and those aged over 19 in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

Interview, closing date possible start dates are only a guideline as interviews for this position will be held on an ongoing basis, therefore the start date could alter as the vacancy will close as soon as a successful candidate is selected.

Applications will only be accepted through the apprenticeship online system not directly through the employer.


About the employer

Brook Leicester Ltd has 2 trading as companies

Pink Pages and Brook Hi Vis

The successful candidate will be mainly working for Pink Pages, which is an advertising booklet that is delivered to 60k addresses every month.  Please visit www.pink-pages.co.uk for more information.

Brook Hi Vis sells Hi Vis Workwear through our website, ebay and Amazon.

www.brookhivis.co.uk

Employer

Brook Hi Vis

Address

Unit 11

1489

Melton Road

Leicester

LE7 3FP

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Training

Training provider

LEICESTER COLLEGE

Applications for this apprenticeship are being processed by Leicester College

Contact

Linda Barbour 07825175730 lbarbour@leicestercollege.ac.uk

Customer Service Specialist Standard (Level 3)

You will be enrolled onto the Customer Service Specialist –Level 3 Apprenticeship standard through Leicester College and be supported through the qualification by a member of our skilled team of trainer assessors.

The qualification will include completing the following elements

Functional Skills English level 2

Functional skills Maths level 2 

Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level.

 

Apprenticeship standard

Customer service specialist

Level 3 (A level)


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