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Administration Apprentice Moir Medical Centre

As part of the administration team you will support the admin needs of the organisation, with this role’s particular focus on providing an excellent customer service for reception and first class admin support to organisation. You will also support and cover across other admin roles to ensure the smooth running of the organisation for patients.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 11 Aug 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Full time 37.5 hours/week, or part-time 30 hours/week to suit the candidate. Our opening times are 8.00am - 8.00pm. Your working hours will be on a rota basis and will include off-the-job training.

    Total hours per week: 30.00

  • Expected duration

    18 months

  • Possible start date

    05 Sep 2022

  • Date posted

    21 Feb 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

Main duties:

  • Greet, receive and direct patients
  • Give completed prescriptions to patients, checking the name and address
  • Deal with telephone enquiries
  • Process appointment requests by patients, both in person and over the telephone
  • Record messages for staff, clinical and non-clinical
  • Record requests for home visits and repeat prescriptions
  • Appropriately date, scan, record, code and act on emails, communications, letters etc (workflow) including laboratory reports
  • Extract patient files for surgeries, house calls and routine enquiries
  • File paperwork in the relevant patient file
  • Register new patients and carry out de-registrations as required appropriately, completing all work required
  • Process a patient’s change of address, having knowledge of the practice’s catchment area
  • Retrieve patient notes, to be returned to the health authority
  • Input patient information on computer, including under templates
  • Scan, photocopy, file as requested
  • Be able to navigate correctly on SystmOne, AccuRx, Xero  and other computer programmes - training provided 
  • Provide cover as and when necessary for the administration team
  • Review and stock clinical and non-clinical rooms daily
  • Clear rooms after general practice as needed
  • Help maintain the security of the building
  • Contact patients for care and support e.g. flu clincis, Long Term Condition clinics, chase up information etc
  • Perform systematic checks on toilet facilities, reporting faults and cleanliness problems to the appropriate department
  • As part of the admin team, the role will be required to provide support and cover other areas such as  admin, workflow and secretarial duties and  requirements as required to ensure smooth running of the organisation delivering effective patient care, supporting all the Practice team
  • Mandatory attendance at QUEST learning sessions
  • Attend meetings / Take minutes
  • Sort and date stamp all incoming patient-related mail
  • The above list of duties is not exhaustive and may be subject to change as deemed necessary

Requirements and prospects

Desired skills

  • Excellent customer service 
  • Ability to deal with the public and patients face-to-face, on the phone, through emails or letters etc 
  • Attention to detail 
  • Excellent communication skills 
  • The ability to work effectively as part of a team 
  • Working knowledge of Microsoft Word and Excel would be advantageous 
  • Be able keep confidential information, confidential 

Personal qualities

  • Friendly, able to keep calm in a fast-paced environment, reliable, trustworthy, good timekeeping, flexible and a multi-tasker

Desired qualifications

  • Ideally, GCSE Maths and English 4/C or above
  • Working knowledge of Microsoft programs
  • Computer literate

Future prospects

There is good potential for permanent employment on the successful completion of your apprenticeship. 

Things to consider

Please consider how you will get to work each day. 

Your working hours could be anytime between 8.00am - 8.00pm.

You will need to physically (virtual when appropriate such as bad weather) attend college every 6 weeks - college transport available. 

In addition to your pay, you will be able to access the NHS pension scheme, life insurance and on-site parking. 

About the employer

General Medical Practice part of Erewash Health Partnership. 


Moir Medical Centre


Regent Street


NG10 1QQ

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Training provider


Applications for this apprenticeship are being processed by University Of Derby


Apprenticeships Team 08000 740099

Business Administrator Level 3 apprenticeship. 

There is the possibility of studying towards Functional Skills if you have not already achieved the required grades. 

Apprenticeship standard

Business administrator

Level 3 (A level)

Employer's Application Instructions

Please apply through Buxton & Leek College

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 11 Aug 2022