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Customer Service Apprentice Henley Cars Ltd

An excellent opportunity has arisen for an apprentice to work for Henley Cars, based in Hednesford, Cannock. Working within a busy office environment, training will cover all aspects of customer service in line with the company’s standard operating procedures.

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Closing date: 28 Aug 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday – Friday 0900-1700 30 minutes lunch break

    Total hours per week: 37.50

  • Expected duration

    18 months

  • Possible start date

    04 Sep 2022

  • Date posted

    16 Feb 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

An excellent opportunity has arisen for an apprentice to work within a very busy customer service environment at Henley Cars, based in Cannock.

The apprentice will play an important team role in the day to day planning, organisation and smooth running of the business, to ensure all financial and business objectives are met.

Duties to include:

  • Assisting commercial customers via inbound telephone calls, emails and other communication.
  • Ensuring that all communication is up to date between customer and company.
  • Ensuring that commercial accounts are kept up to date and jobs are completed with desired time frame.
  • Dealing with enquires such as ETA’s, minor complaints and pricing enquiries.


Requirements and prospects

Desired skills

  • Good communication skills
  • Excellent telephone manner and customer service skills
  • Ability to work on their own initiative
  • Candidates must be computer literate and have experience of using Microsoft packages including Word and Excel

Personal qualities

  • The successful candidate will be energetic and enthusiastic, and will be a team player who is able to work well under pressure
  • Candidates must be articulate with good interpersonal and good organisational skills
  • Candidates must be punctual, hardworking, reliable and willing to complete any tasks associated with their job role
  • Candidates must show logical thinking and be systematic in their approach to tasks
  • Candidates must show a positive ‘can-do’ attitude to their work


Desired qualifications

Grade C/4 or above in GCSE maths and English, or equivalent qualifications.

Future prospects

For the right candidate a permanent contract will be offered at the end of the apprenticeship.

Things to consider

This is a busy, pressured office and you must be a confident person in yourself to handle this type of environment.

About the employer

Henley Cars is a fully online premium used car specialist with hundreds of high-quality vehicles in stock. We pride ourselves on offering customers the very best buying experience which combines choice, expertise, competitive finance rates and the best possible prices. With decades of experience, our team's buying expertise is second to none. That means we can source the very highest quality used vehicles at the keenest possible prices. And with the low overheads of an online business, we can keep our prices lower than almost all our competitors. What this means for our customers, quite simply, is the very best used cars at the very best prices.


Henley Cars Ltd


Unit 2

Key Point, Keys Park Road


WS12 2FN

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Training provider

Performance Through People

Applications for this apprenticeship are being processed by Performance Through People


PTP Recruits

Customer Service Practitioner Level 2 

Functional Skills in Math's and English if required. 

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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