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Administrative/Customer Service Apprentice Road Traffic Solutions

One of the largest providers of traffic management services within the UK are now looking to recruit a admin/customer service apprentice to work in the reception area. This role would suit a school/college leaver or graduate.

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Closing date: 29 Jul 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Shifts to be confirmed between 7.45am – 4.45pm with 30mins lunch for 3 days each week and 8.30am – 4.45pmwith 1 hour lunch for 2 days each week

    Total hours per week: 38.00

  • Expected duration

    52 weeks

  • Possible start date

    08 Aug 2022

  • Date posted

    17 Feb 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Duties will include:

  • Arrange for shredding collections and communicate to all staff
  • Basic admin support as required
  • Check stock levels with an order list sent to relevant department to replenish when required
  • Arrange for all outgoing post to be franked and take post at 15:00
  • Complete the Recording of Staff Absence Form for any staff that call in sick etc. and forward to relevant parties
  • Ensure all visitors sign in and have a visitor badge
  • Ensure any messages and calls are communicated to relevant staff through e-mail or other communications necessary
  •  Keep log in sheet for all staff up to date with holidays, absences and time signing in for morning and lunch
  • Keep log of all incoming calls with date, time, name of individual calling, company calling from, person they wish to speak to and contact telephone number
  • Keep phone list up to date with any new employees/numbers and any leavers
  • Keep reception area and meeting rooms cleaned to a high standard and replenish water
  • Keep room booking calendars up to date with any meeting room bookings, absences and holidays
  • Log recorded mail on spreadsheet for backing purposes
  • Open up reception area for 8am each working day
  • Open, sort and stamp incoming mail and ensure it is given to correct department

Requirements and prospects

Desired skills

  • Effective communication skills both written and verbal
  • IT skills

Personal qualities

  • Team player
  • Attention to detail
  • Outgoing but professional
  • Confident telephone manner
  • Would suit school/college leaver or graduate

Desired qualifications

  • GCSEs at grades C/4 or above (or equivalent) in maths and English

Future prospects

  • Excellent future prospects for the right candidate

About the employer

Road Traffic Solutions offer a simple and transparent service, taking control of the job at hand from the design stage through to on site implementation. This hassle-free solution is carried out by our team of highly experienced and honest members of staff, here for your every need.


Road Traffic Solutions



Oswald Road


DN15 7PQ

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Training provider


Applications for this apprenticeship are being processed by McArthur Dean Training Ltd


Julie Curtis 01482 307357

Customer Service Practitioner Level 2 Apprenticeship Standard:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • One to one Tutor Assessor support in the workplace
  • Attending weekly classes covering Health and Safety and Equality and Diversity and working towards completing the EPA

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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