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Apprentice Receptionist/Customer Service Practitioner Abbey Medical Practice

An exciting opportunity has arisen to join Abbey Medical Practice who are looking to recruit a bright, enthusiastic and dedicated Apprentice Receptionist to join their friendly reception team with a view to permanent employment and progression on successful completion of the Apprenticeship.

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Closing date: 07 Jul 2022

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday - Friday, 8.00am - 6.30pm (shift pattern to be confirmed)

    Total hours per week: 32.00

  • Expected duration

    15 months

  • Possible start date

    20 Jul 2022

  • Date posted

    16 Feb 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Duties will include, but will not be limited to:

  • Receiving patients at the surgery and welcoming visitors to the practice
  • Prompt response to telephone calls
  • Making appointments for healthcare professionals
  • Dealing effectively with queries (either personally or by directing to the appropriate person)
  • Ensuring that the clinicians have all the patient information required for clinics
  • Miscellaneous filing into paper medical records
  • Receiving requests for repeat prescriptions in person, by telephone or via the internet and entering them into the computer
  • Using e-mail to communicate within the practice team
  • Registering new patients and temporary residents into the practice
  • Entering patient data onto their clinical record
  • Checking adequate supply of controlled stationery and specimen bottles, etc.
  • Periodic checks of files for incorrect filing
  • Assisting in the Records Management of the practice
  • Scanning patient correspondence, discharge letters, etc. onto the patient clinical record
  • Photocopying
  • Dealing with the incoming and outgoing post
  • Collecting and passing on messages, assessing urgency of messages

Requirements and prospects

Desired skills

  • Ability to work as part of a team but also on their own initiative
  • Clear, polite telephone manner
  • Excellent communication skills (written and oral)

Personal qualities

  • Must be presentable in a manner fitting for a professional environment
  • Professional attitude to colleagues and patients
  • Excellent time keeping
  • Full dedication to the role

Desired qualifications

  • GCSEs in English and maths at Grade C/4 equivalent or above

Future prospects

  • On successful completion of the Apprenticeship the opportunity of a permanent position within the practice
  • Progression could be through a higher level Apprenticeship in Business Administration, Customer Service or training to become, for example, a Phlebotomist taking blood tests etc.

Things to consider


  • 5 weeks holiday per annum plus bank/public holidays
  • Free parking
  • Close to Lincoln City centre
  • Flexibility in shift patterns (ie. Shift swaps, overtime and work outside of core hours)

Please note that the Practice will be operating from 63 Monks Road which will be temporary premises for the Practice whilst our premises at 95 Monks Road undergo a full renovation over the next 6 months or so. We will be moving back to 95 Monks Road once the work is complete.

About the employer

GP Surgery providing general medical services to our practice population


Abbey Medical Practice



Monks Road



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Training provider


Applications for this apprenticeship are being processed by Lincoln College


Learner Engagement Team 01522 876284

You will receive the following training in addition to the Customer Service Practitioner Level 2 Apprenticeship Standard:

  • In-house training on all company policies and procedures
  • All required e-learning modules, this will include all aspects of H&S, data handling etc
  • In-house training on the Receptionist role including answering and dealing with phone calls, face to face at the reception deck and processing of prescriptions

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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