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Pensions Administrator/Customer Service Executive Apprentice SOVEREIGN PENSION SERVICES (UK) LIMITED

Your role will be to support customers through managing their pension affairs and various administrative tasks that go alongside this. You will be involved in computer work, emails, project management of clients pensions, customer service with clients .

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Closing date: 20 Aug 2022

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday to Friday. Times TBC.

    Total hours per week: 40.00

  • Expected duration

    16 months

  • Possible start date

    22 Aug 2022

  • Date posted

    16 Feb 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    6 available

We are recruiting for several exciting apprenticeship positions with pension services company Sovereign in Bromborough. The posts will suit individuals who have completed their A-levels or have relevant level of education.

Duties will include:

  • The successful candidates will launch fulfilling careers in customer service administration within this leading financial company
  • Your role will be to support customers through managing their pension affairs and all associated administrative tasks
  • We will provide full on-the-job training by a dedicated mentoOnce this apprenticeship is completed, you will go forward and complete  your IOC qualification - which is industry specific to your job role
  • You will be involved in computer work, emails, project management of clients pensions, customer service with clients

This is an exciting opportunity to launch a fulfilling career in Pensions as part of a high performing growing business that is at the top of its sector.

  • Participate in a highly-prized two-year programme including 12-18 months business administration training at level 3,followed by the Investment Operations Certificateprofessional qualification
  • Do a great job for customers and make their experience sorting out their pension affairs seamless and easy
  • Work for one of the leading pensions company in the UK amd overseas

Requirements and prospects

Desired skills

  • Excellent ICT skills 
  • enthusiastic and passionate about starting a professional career in Pension customer service administration

Personal qualities

  • Good work ethic
  • Good at listening to instructions and carrying them out correct
  • Confidence to carry out all duties once taught
  • Good at using initiative 
  • Attention to detail 
  • Communication skills: phone, email and face-to-face
  • Excellent listening skills 
  • Results driven 
  • Able to work as a team 
  • Ability to work in fast-paced environment 
  • Ability to work under pressure 
  • Fast Learner 
  • Analytical
  • Patient 
  • Multi-tasking 
  • Be able to prioritise and work to deadlines 

Desired qualifications

Must be be at A level standard or equivalent - have maths and English at grades A - C/9 - 4.

Future prospects

This is an excellent long term carerr path for the righ candidate who is passionate and eager to work within pensions role for a fast paced large organisation.

About the employer

Sovereign opened its first office in Gibraltar in 1987 and has since grown into one of the largest independent corporate and trust service providers in the world. We currently manage over 20,000 clients that include companies, entrepreneurs, private investors or high net worth individuals and their families – and have assets under administration in excess of US$10 billion.

They are based port causeway Bromborough 




Sovereign House

Port Causeway


CH62 4TP

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Training provider


Applications for this apprenticeship are being processed by Training Plus Merseyside


Tracy Galvin

Full training will be provided on a day to day basis in this role. 
You will also work towards completion of your Business Administration Level 3 qualification.  Once completed you will ten go onto complete industry specific qualifications associated with this position.

Apprenticeship standard

Business administrator

Level 3 (A level)

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