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Customer and Business Co-ordinator Apprentice RECONOMY (UK) LIMITED

Having a friendly team is really important to us, while we work hard together we also ensure that we can have fun together, whether that should be through volunteering, summer parties, Easter treats or creating our annual Christmas video, there is something for everyone to get involved in.

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Closing date: 05 Jun 2022

Apprenticeship summary

  • Weekly wage

    £356.25

  • Working week

    37.5 Monday to Friday between 08:30 and 17:00 (different shift options available), 1 hour for lunch

    Total hours per week: 37.50

  • Expected duration

    24 months

  • Possible start date

    01 Jul 2022

  • Date posted

    14 Feb 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001821124

  • Positions

    3 available

We are now looking for great communicators, who love working with people, to join our customer service team. The aim of the team is to manage our customer accounts effectively so that means good organisational skills and an attention to detail.  As we train you in the role, you’ll be managing queries and using problem solving skills to create good outcomes today and even better outcomes in the future.

Because we deal with people, no two days are the same, but over time, we will fully train you to:

  • Liaise with customers and suppliers, as well as other Reconomy departments such as Marketing and Operations.
  • Answer phone calls from customers and suppliers regarding orders, enquiries or issues.
  • Take payments using Sage and issuing refunds.
  • Process customer and supplier queries and orders using emails, phone calls, and our documentation processes.
  • Use the live chat function to assist customers.
  • Update our customer database

 

The technology that sits behind these tasks means training will be provided on our systems and processes, including Salesforce, Documation and Sage.

 

We have great e-learning packages to support our industry specific knowledge through the Supply Chain Sustainability School, so you will learn all about compliance and regulations.

 

And you’ll not be alone as we always pair up our new employees with an experienced ‘buddy’ for day-to-day support as well as Job Coaches for further training and regular check-ins with your Team Leader.


Requirements and prospects

Desired skills

Ability to work independently

Proactive working

Problem solver

Organised

Attention to detail

Basic IT skills, some experience with Microsoft applications such as Outlook, Word, Excel

Personal qualities

Ability to speak to people on all levels – customers, suppliers, other members of the team

Desired qualifications

N.B. For Business Administrator level 3, candidates must already have GCSE 4/C or above in both Maths and English.

 

Future prospects

Permanent contracts available for the right candidates. Our previously hired apprentice is still with the business has been promoted.

We offered more than 30 promotions across Reconomy in 2021, including positions of leadership, account management and sales.


About the employer

If you care about the environment, then Reconomy is a company that we think you will want to work for.

 

So it’s not surprising that our core values include taking responsibility for our environment, recognising we are part of a global community with obligations to each other as well as future generations. We also value people, creating employment for hard-to-reach groups and supporting our local communities. And then finally, our business values where we pride ourselves on outstanding customer service, integrity, innovation, and investment in talent.

 

Our head office is in Telford but our group contains businesses across the world.

 

With an excellent record of supporting our employees to develop, this could easily be a stepping stone to many further exciting opportunities -  where might your career go with Reconomy?

Employer

RECONOMY (UK) LIMITED

Address

1

Stafford Park

Telford

TF3 3BD

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Training

Training provider

Shrewsbury Colleges Group

Applications for this apprenticeship are being processed by Shrewsbury Colleges Group

Contact

Jules Rhodes +441743260400 julesr@shrewsbury.ac.uk

Working towards gaining the skills, knowledge and comprehension to gain the Level 3 Business Administarator standard;

Business administrator / Institute for Apprenticeships and Technical Education

 

Apprenticeship standard

Business administrator

Level 3 (A level)


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