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Customer Accounts Apprentice Orovia Ltd

The role of a Customer Accounts Apprentice with Orovia is to support and engage with colleagues in the organisation and interact with external customers.

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Closing date: 18 Jul 2022

Apprenticeship summary

  • Weekly wage

    £190.00 - £323.90

  • Working week

    Monday - Thursday 8:30am - 5:00pm Friday 8:30am - 4:30pm

    Total hours per week: 39.50

  • Expected duration

    18 months

  • Possible start date

    19 Jul 2022

  • Date posted

    11 Feb 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001820920

  • Positions

    1 available

Duties to include:

  • Communicating to clients clearly and addressing their concerns and resolving any conflicts that arise.
  • Raising clients’ business concerns and needs to the company’s management.
  • Negotiating and closing business contracts with existing and new clients.
  • Preparing and presenting business and account updates to the company’s management and clients.
  • Monitoring the budget of the client and discussing new terms if necessary.
  • Following up clients to ensure they are satisfied with the company’s products or services.
  • Contributing information to sales strategies by assessing current product results, assessing needs to be filled and analysing customer reactions.
  • Deal with discussions around pricing and quotations.
  • Handling any complaints through email or telephone, resolving all issues, and turning customers around.
  • Dealing with all of the customer frustrations around development requests.
  • Organise and co-ordinate user-groups and communicate this information on to those it is pertinent to.
  • Meeting with existing clients at user groups and potential customers at annual conferences and events.

Requirements and prospects

Desired skills

  • Good interpersonal skills
  • Excellent customer service
  • Strong Team Player
  • Ability to follow specific instructions
  • Good positive, friendly attitude
  • Organised & focused approach         
  • Pleasant & confident manner
  • Excellent telephone manner
  • Excellent communication skills          
  • Helpful and positive attitude in a busy environment
  • Able to project a respectable and professional image
  • Ability to maintain a calm approach and work effectively under pressure
  • Good IT skills and working knowledge of most Microsoft Office packages

Personal qualities

  • An enthusiastic & friendly approach to work
  • Must be willing to listen & learn
  • Willing to learn and develop
  • Very accurate
  • Happy to help
  • Trustworthy
  • Confident
  • Friendly
  • Helpful
  • Keen

Desired qualifications

No formal qualifications are required but you must have the ability to complete the Apprenticeship and Functional Skills (if applicable).

Future prospects

Opportunity to advance in the workplace or go onto Higher Education.


About the employer

Orovia Group are a fast growing, innovative software company based in East Yorkshire, with a specific focus to deliver award winning software and support to over 4,500 schools and academies within the education sector. 

Employer

Orovia Ltd

Address

Melton Court

Gibson Lane

Melton

HU14 3HH

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Training

Training provider

HULL BUSINESS TRAINING CENTRE LIMITED

Applications for this apprenticeship are being processed by Hull Business Training Centre

Contact

Mya Buckingham 01482 211714 mya@hullbusiness.co.uk

Level 3 Apprenticeship in Business Administration consisting of:

  • Level 3 Apprenticeship in Business Administration
  • Level 2 Functional Skills in Mathematics
  • Level 2 Functional Skills in English

You will be required to attend a half day session with HBTC where you will work towards any functional skills that you have to take. There will also be an end point assessment. 

Apprenticeship standard

Business administrator

Level 3 (A level)


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