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IT Apprentice Mayne Computer Technology Ltd

We are a small but international software house based in Newcastle-under-Lyme, Staffordshire with vacancies for general IT apprentices. We are seeking enthusiastic, hard-working, punctual, computer-literate candidates, some knowledge of hardware/networks would be advantageous.

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Closing date: 05 Jun 2022

Apprenticeship summary

  • Weekly wage

    £174.00

  • Working week

    30 hours per week in office TBC (will include 9am - 4pm Thursday, 9am - 4pm Friday). Days TBC.

    Total hours per week: 30.00

  • Expected duration

    15 months

  • Possible start date

    13 Jun 2022

  • Date posted

    11 Feb 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001820888

  • Positions

    1 available

Initial basic Job Description:

  • Basic support of existing software with staff assistance
  • Reception telephone cover Thurs and Friday morning and any back up phone cover as directed by Secretary and Accounts Manager
  • Cover of support emails as directed by Secretary
  • Customer fault logging using our in-house system as directed by Secretary
  • Customer Training Manual assistance preparations as directed by Secretary and MD
  • Assistance to Support Team where required
  • Assistance to Technical Manager re hardware setups and installs
  • General office duties as required by the team including tea/coffee making for incoming visitors and occasional copy typing for the MD/Technical Manager

Leading to:

  • Designing, developing, testing and de-bugging of software programs for new products and enhancements of existing products
  • Support & troubleshooting of existing products
  • Liaising with clients, writing, developing, testing and reviewing code, supporting existing applications
  • Liaising with end users to fix defects, find solutions and test them
  • Investigate the feasibility of change requests and add implementing solutions
  • Training Assistance to Company Trainers on all areas of our software covering Accounts, Order processing, Diaries, Stock control etc.

Requirements and prospects

Desired skills

  • Computer-literate
  • Excellent knowledge of Word and Excel
  • Some knowledge of hardware/networks would be advantageous

Personal qualities

  • Enthusiastic
  • Hardworking
  • Punctual

Desired qualifications

  • x6 GCSEs (or equivalent) Grade 5/B/C or above including ICT, maths and English

Future prospects

Completion of the apprenticeship could lead to a permanent position for the right person.

Things to consider

  • Some on-site customer attends with existing staff, expenses reimbursed
  • Free car parking on-site

About the employer

Mayne specialises in computer systems for the Carpet & Floorcovering Industry. We are a small professional company who are totally committed to providing state of the art computer solutions and a first class level of service to our customers.

Employer

Mayne Computer Technology Ltd

Address

Unit 13b

Newcastle

ST5 9QH

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Training

Training provider

Newcastle-under-Lyme College & Stafford College

Applications for this apprenticeship are being processed by Newcastle-under-Lyme College & Stafford College

Contact

The Apprenticeship Hub 01782 254287 apprenticeships@nscg.ac.uk

  • General IT Apprenticeship

Apprenticeship standard

Digital support technician

Level 3 (A level)


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