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Quality Assurance and Support Assistant - Quality Practitioner Level 4 Apprenticeship ONWAVE UK LIMITED

Onwave are looking for an enthusiastic and detail driven individual to become part of our growing development and support team. We need someone with good attention to detail, who is a good communicator and works well both independently and as part of a team. A good level of ability with both MS Word and MS Excel would be advantageous.

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Closing date: 25 Jun 2022

Apprenticeship summary

  • Annual wage


  • Working week

    5 days per week, Monday to Friday, working hours 08:30 to 17:00 hours with 30 mins lunch break.

    Total hours per week: 37.50

  • Expected duration

    18 months

  • Possible start date

    30 Jun 2022

  • Date posted

    10 Feb 2022

  • Apprenticeship level

    Level 4 (Higher national Certificate)

  • Reference number


  • Positions

    1 available

While initially a junior role, there is great potential for growth within the company as the skillset and performance of the successful candidate grows. As part of this role the successful candidate will undertake a Level 4 Quality Practitioner Apprenticeship and receive full training and support to successfully perform the job.

As part of the role you will be required to complete the following duties:

  • Reviewing and updating Onwave systems, processes and procedures to ensure compliance with current legislation and to ensure our business is as efficient as possible
  • Supporting the management and evolution of our integrated Company Management System, covering aspects such as Health and Safety, Quality, Information Security, Environment and Customer Operations
  • Carrying out compliance monitoring
  • Collating KPI data to inform current business performance and identify potential improvement areas
  • Support the audit team (both internal and external audits)
  • Supporting Onwave management team as required

In the future the role could grow to:

  • Undertaking internal and external audits
  • Responsibility for key management processes
  • Strategic identification of areas for improvement and creation of new business processes
  • Gaining new business certification and accreditation for Onwave

Requirements and prospects

Desired skills


  • Attention to detail and ability to follow procedures and processes
  • Ability to think logically and critically
  • Good written English with the ability to produce documents to a high standard


  • Good experience with both MS Word and MS Excel

Personal qualities

  • High attention to detail
  • Demonstrate initiative and be self-motivating
  • Strong organisational skills
  • Good analytical skills and problem-solving ability
  • Friendly and tactful
  • Willingness to learn

Desired qualifications

A-level or degree level. GCSEs or equivalent with experience also accepted.

Future prospects

Great potential for growth within the company as the skillset and performance of the successful candidate grows.

£12,000.00 per annum.  Benefits:  Medical insurance and reward gateway

About the employer

Want to join a Dynamic Business within the Telecommunications Industry?

Onwave UK Ltd are a fast-growing business working in the IT Networking and Telecoms sector and based out of Kings Hill, Kent and Mullingar, Ireland. Onwave specialize in working with large multinational customers within the Construction and Utilities sectors. We support these customers with solutions and services based around mobile, Wireless and fixed line technology, we are an independent Internet Service Provider.

As well as providing connectivity services the business also works very closely with its customers to develop solutions which solve specific business challenges which means that we need great problem solvers and communicators.





Abbey Wood Road

West Malling

ME19 4AB

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Training provider


Applications for this apprenticeship are being processed by Mbkb Ltd


Nicki Bevan +447494596865

  • Level 4 - Quality Practitioner
  • Functional Skills if required 

A 100% tailored training and assessment program will be delivered to support you throughout your Apprenticeship, topics covered include:

  • Quality Planning - planning a delivery system for reliable outputs, such as implementing Quality Management Plans or developing a Quality Management System
  • Quality Assurance - a process approach, providing confidence to stakeholders that Quality standards are maintained, from identifying goals and success factor to monitoring results including customer feedback
  • Quality Control - verifying a product or service is meeting agreed specifications, such as carrying out inspections to isolate customers from quality failures
  • Continuous Improvement - preventing recurrence of poor quality through analysis to address the root cause of poor quality and seeking to improve the benchmark quality of processes, products and services

Apprenticeship standard

Quality practitioner

Level 4 (Higher national Certificate)

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